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Mobile app macro ban

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Suppremus

Suppremus

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
I played on my account on the Beta of the mobile app and got banned. I tried to appeal the ban without success because I have two accounts using the same e-mail and by mistake I used my main one, that it's not banned.

Now I can't appeal cause I got ignored on my second appeal with the right user name. It's sad because I have been playing RS since 2003 and never used macros or anything like that and get banned for using the Beta of the official mobile app...

03-Feb-2019 22:46:21

Malua
May Member 2006

Malua

Posts: 29,682Sapphire Posts by user Forum Profile RuneMetrics Profile
When submitting a ban appeal you submit three pieces of information:
* the login
* the in-game display name
* a contact email for you to get the reply about the appeal

If you accidentally submit the wrong information in an appeal, you most certainly can try again with the correct information.

You don't have two accounts using the same email to log in with.
You might have two accounts using the same email as their registered email but the ban appeal doesn't ask for the registered email.

Each ban only gets one appeal chance.
If you have submitted an appeal and it has been ignored, it will be for one of two reasons:
* the ban has previously been appealed (and denied)
* the offence is one of the unappealable offences

Read the information thread: Banned Account [Info]
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04-Feb-2019 05:13:02 - Last edited on 04-Feb-2019 05:16:27 by Malua

Suppremus

Suppremus

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
I appealed again this time with all the correct info on the banned account/char.

Is there anyway to see the proof itself besided the text saying the reason? I am curious on what supposedly was triggered has a macro.

At the moment I am scared of using or even recommending the app to any of my friends. Or even the game itself, the risk of losing hours invested for no apparent reason is not worth it.

11-Feb-2019 17:56:10

Malua
May Member 2006

Malua

Posts: 29,682Sapphire Posts by user Forum Profile RuneMetrics Profile
Jagex will not show you the evidence.
This is because macro script writers can use the evidence to improve their scripts with the goal of making them 'undetectable'.

Why would someone with a mobile device have problems with a hijacker using their account?
* because their mobile is insecure - Securing your mobile device
* because they have downloaded a dodgy file - (Android) APK not from the Play Store.
(Android, iOS) Fake Mobile Betas
* because they have been deceived on a social media website (Twitch, Youtube, Facebook) - Fake websites
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11-Feb-2019 21:52:10

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