I played on my account on the Beta of the mobile app and got banned. I tried to appeal the ban without success because I have two accounts using the same e-mail and by mistake I used my main one, that it's not banned.
Now I can't appeal cause I got ignored on my second appeal with the right user name. It's sad because I have been playing RS since 2003 and never used macros or anything like that and get banned for using the Beta of the official mobile app...
When submitting a ban appeal you submit three pieces of information: * the login * the in-game display name * a contact email for you to get the reply about the appeal
If you accidentally submit the wrong information in an appeal, you most certainly can try again with the correct information.
You don't have two accounts using the same email to log in with. You might have two accounts using the same email as their registered email but the ban appeal doesn't ask for the registered email.
Each ban only gets one appeal chance. If you have submitted an appeal and it has been ignored, it will be for one of two reasons: * the ban has previously been appealed (and denied) * the offence is one of the unappealable offences