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Doesn't load since patch

Quick find code: 435-436-484-66075854

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WikkidScape
Sep Member 2015

WikkidScape

Posts: 941Gold Posts by user Forum Profile RuneMetrics Profile
Bump.

You know.. it's been 5 days now.. I'm not trying to be impatient, I know bugs happen, but I am pretty let down that the developers haven't even atleast acknowledged they know about the issue and/or are trying to fix it.

19-Jan-2019 07:02:12

Mod Asherz

Mod Asherz

Jagex Moderator Forum Profile Posts by user
Hey WikkidScape and Others,

Sorry to hear you can't load your game. Is it literally just a Black screen you get? Or do you get the Black screen with Runescape logo and Progress bar?

Can you make sure you are NOT running any other apps in the background, as they take up memory. Otherwise we are aware of the issue and trying to see if we can resolve it ASAP.

The invisible NPC's is an issue we are aware of and trying to fix it ASAP
Mod Asherz

I am Death the myth and the legend!

21-Jan-2019 10:50:45

WikkidScape
Sep Member 2015

WikkidScape

Posts: 941Gold Posts by user Forum Profile RuneMetrics Profile
@Mod Asherz, completely black screen, a few seconds later kicks me back to my phones homescreen.

I have made sure no apps were running in background, I've tried clearing cache, I've uninstalled and reinstalled.

21-Jan-2019 16:30:55

Guild Wars
Aug Member 2008

Guild Wars

Posts: 374Silver Posts by user Forum Profile RuneMetrics Profile
No apps running, black screen and instant crash, I even made a Reddit (/user/Air_Yoshi) post with video footage or both the previous bug pre-patch and the new one. (Mod Dark answered a couple times)

21-Jan-2019 23:54:49

Kayothic
Jan Member 2017

Kayothic

Posts: 296Silver Posts by user Forum Profile RuneMetrics Profile
I too am having this issue.I open app, gives a momentary ALL BLACK screen, then crashes. Will not load at all. LG G5, Android 6.0.1. no other apps open, tried reinstalling. Rs3 mobile user from beta invite a while back. Was working fine until latest patch.

22-Jan-2019 05:27:05

Neptune1988
Jan Member 2019

Neptune1988

Posts: 92Iron Posts by user Forum Profile RuneMetrics Profile
Try clearing your phone's memory to see if that frees up the space you need to load the game.

You can do this by pressing the cog from.the top drop down menu on your phone, then into device management and clearing as much of the ram, the memory and disk space.

If this doesn't help or you have any issues comment back and I'll see what I can do to help.
Neptune.... God Of The Sea.

22-Jan-2019 12:40:24

Guild Wars
Aug Member 2008

Guild Wars

Posts: 374Silver Posts by user Forum Profile RuneMetrics Profile
Neptune1988 said:
Try clearing your phone's memory to see if that frees up the space you need to load the game.

You can do this by pressing the cog from.the top drop down menu on your phone, then into device management and clearing as much of the ram, the memory and disk space.

If this doesn't help or you have any issues comment back and I'll see what I can do to help.



I mean that was literally the first thing I did when I encountered the issue, it doesn't change anything.

22-Jan-2019 14:22:25

WikkidScape
Sep Member 2015

WikkidScape

Posts: 941Gold Posts by user Forum Profile RuneMetrics Profile
Neptune1988 said:
Try clearing your phone's memory to see if that frees up the space you need to load the game.

You can do this by pressing the cog from.the top drop down menu on your phone, then into device management and clearing as much of the ram, the memory and disk space.

If this doesn't help or you have any issues comment back and I'll see what I can do to help.




Yeah I feel like all of us have tried this. Thanks for attempting to help.

23-Jan-2019 03:57:19

Saumos
Oct Gold Premier Club Member 2016

Saumos

Posts: 9Bronze Posts by user Forum Profile RuneMetrics Profile
This exact same thing has been happening to me for the past 3 days also.
i click app.. it loads a black screen for 5 seconds then closes completely back too home screen.

23-Jan-2019 08:06:21

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