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Did not recieve keepsake keys

Quick find code: 309-310-726-66102206

Jessie Leigh
Nov Gold Premier Club Member 2017

Jessie Leigh

Posts: 761Gold Posts by user Forum Profile RuneMetrics Profile
Hey there,

I 'm not sure where to put this if it's not in the right place.

Last night I bought the 6 keepsake keys pack only when I got back into the game, it showed had no keys. I thought it was just going to be delayed at first, but this evening I logged into the game and I still have 0 keys. I did look in the right place, I know they aren't a physical item anymore.

I know I should contact support but I'm not sure really what category it would fit into, as the billing support just looks like its mostly for issues with real money payments. I'm not really sure what can be done.

Thanks,
-Jess
The message ends there; the pen seemingly dragged across the parchment suddenly, as if the writer had been taken by surprise...

24-May-2019 02:06:35 - Last edited on 24-May-2019 02:14:58 by Jessie Leigh

Jessie Leigh
Nov Gold Premier Club Member 2017

Jessie Leigh

Posts: 761Gold Posts by user Forum Profile RuneMetrics Profile
Thanks for the reply. I did end up sending a ticket though and I know what happened now. O_o The message ends there; the pen seemingly dragged across the parchment suddenly, as if the writer had been taken by surprise...

24-May-2019 17:34:06

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