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Reporting Mobile CrashesThread is sticky

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Mod†Shauny

Mod†Shauny

Jagex Moderator Forum Profile Posts by user
Hey all,

While playing the RuneScape mobile test, you may experience instabilities and crashes. To help us accurately reproduce and promptly fix these issues please report using the template below as a guide.

Here's an example:
Original message details are unavailable.

What is a crash?

A crash is when a program or application suddenly stops working and exits.

What is a freeze?

A freeze is when a program or application suddenly stops working as their processes can no longer run.

Example template

Device name: Samsung Galaxy S7 Edge
Model Number: SM-G935F
Location: United Kingdom
Wifi: Yes
Cellular: 4G
Data Provider: Three
OS: Android
OS version: 7.0

Playtime (Approx): 50 minutes
At the time of the crash I was: Cutting vines in the Jadinko lair, I had just placed a curly root on a fire.
Can it be reproduced?: Yes


Reporting Template


Copy & paste into your post, and then complete as per the example above.


Device name:
Model Number:
Location:
Wifi:
Cellular:
Data Provider:
OS:
OS version:

Playtime (Approx):
At the time of the crash I was:
Can it be reproduced?:

Thank you!
Mod Shauny - RuneScape Community Management - Goebies! - @JagexShauny
I love Clans!

08-Oct-2018 11:39:09 - Last edited on 08-Oct-2018 13:25:49 by Mod†Skelitor

Wild†Sylveon
Dec Gold Premier Club Member 2014

Wild†Sylveon

Posts: 13Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: LeEco Le S3
Model Number: x522
Location: Canada
Wifi: Yes
Cellular: 4G
Data Provider: Bell
OS: Android
OS version: 6.0.1

Playtime (Approx): 30 seconds
At the time of the crash I was: At the lobby
Can it be reproduced?: Yes

An extra note: After the crash I can't even get to the login screen without crashes. However, clearing the app's cache allows me to get as far as the lobby before another crash.

08-Oct-2018 14:28:19

Pretty†Bun
Nov Gold Premier Club Member 2013

Pretty†Bun

Posts: 143Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Huawei G8
Model Number: Huawei Rio-L01
Location: Brunei
Wifi: Yes
Cellular: 4G
Data Provider: Telbru
OS: Androi
OS version: 6.0.1

Playtime (Approx): none, froze at play screen it asked me to input my authenticator and after that i couldnt access anymore

At the time of the crash I was: at the "play" or "logout" screen
Can it be reproduced?: it keeps happening
Hi There!

08-Oct-2018 14:37:19

Ballerina
Jul Member 2018

Ballerina

Posts: 8Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Huawei Mediapad m2
Model Number: M2-A01L
Location: Finland
Wifi: Yes
Cellular: 4G
Data Provider: Telia
OS: Android
OS version: 5.1.1

At the time of the crash I was: Lobby/login screen, as stated by above poster, it lets me to lobby everytime I delete cache, seems to crash at "Pre-loading world 4%"
Can it be reproduced?: Yes

08-Oct-2018 14:48:14 - Last edited on 08-Oct-2018 15:53:05 by Ballerina

Pelothora

Pelothora

Posts: 9Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: LG X Power
Model Number: LG-K22OT
Location: New Zealand
Wifi: Yes
Cellular: 4G
Data Provider: Vodofone
OS: Android
OS version: 6.0.1

Playtime (Approx): 10 secs? I can't get past lobby. When I click "Play Game" I get a black screen and the app crashes.

Can it be reproduced?: Yes

08-Oct-2018 14:49:31

Damian Taps
Jul Gold Premier Club Member 2018

Damian Taps

Posts: 9Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Xiaomi Redmi 4 Prime
Location: Poland/Warsaw
Wifi: yes
Cellular: 4G
Data Provider: Plus
OS: Android
OS version: 6.01

When I was in lobby, game crashed. Now it crash about 2 seconds after it loads (so can't even open lobby). Only see preloading world 0%.

It works on Redmi 5 and Samsung S4.

08-Oct-2018 14:50:13 - Last edited on 11-Oct-2018 22:47:04 by Damian Taps

Catt
Apr Member 2012

Catt

Posts: 18Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Redmi
Model Number: Redmi note 3 pro 3gb special edition
Location: Australia
Wifi: Yes
Cellular: 4G
Data Provider: Optus 4G Plus network
OS: Android
OS version: 6.0.1 MMB29M

Playtime (Approx): 0
At the time of the crash I was: Loading lobby
Can it be reproduced?: Each time the app is opened after logging in for the first time

08-Oct-2018 14:53:31

SvenSonoda
Mar Member 2017

SvenSonoda

Posts: 56Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy J5
Model Number: SM-J500F*
Location: Belgium
Wifi: Yes
Cellular: 4G
Data Provider: Telenet
OS: Android
OS version: 6.0.1

Playtime (Approx): /
At the time of the crash I was: Loading Game / Loading Lobby
Can it be reproduced?: Yes

Managed to log in and fill in authenticator got in the lobby and it just crashed, afterwards I try to load the app again and it crashes on log in screen.

08-Oct-2018 15:07:49

Nicotrol
Feb Member 2013

Nicotrol

Posts: 166Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Amazon fire Tab 10
Model Number: 7th edition 2017
Location: Canada
Wifi: Yes
Cellular: 4G
Data Provider: Bell
OS: Fire OS 5.6.2 / Android 5.1.1

Playtime (Approx): none
At the time of the crash I was: just logged in into my account, right after entering Authenticator code and seeing the lobby, the game crashed. Now as soon as I open the app it crashes after 5 seconds.
Can it be reproduced?: Yes

08-Oct-2018 15:09:10

Helgemni
Mar Gold Premier Club Member 2007

Helgemni

Posts: 287Silver Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy A3
Model Number: SM-A300FU
Location: United Kingdom
Wifi: Yes (wifi was turned off as i was using mobile data at the time)
Cellular: 4G
Data Provider: Three
OS: Android
OS version: 6.0.1

Playtime (Approx): 0
At the time of the crash I was: I can't get past lobby. When I click "Play Game" the app crashes and it ays "Runescape has stopped"
Can it be reproduced?: Yes, it happens every time i try to open the app

08-Oct-2018 15:11:23

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