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Double charging account

Quick find code: 410-411-645-66093711

Iam_Blink
Mar Member 2019

Iam_Blink

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
I ordered 3 bonds from the site being that I didn't know if i wanted to get back into the game so id play 14 days at a time, today i received through pay pal a double charge and i only got 3 bonds. Further more the other 3 bonds never even came through so I am at a loss.

04-Apr-2019 21:36:17

Malua
May Member 2006

Malua

Posts: 30,742Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Phenomx


Check the 'Messages' tab in your account management.
All successful purchases are confirmed with a message in there.
Can you see a message for both of these purchases or only one purchase?

If you can see two confirmation messages, follow the instructions on the Find my Bonds support page.

If you can only see one confirmation message, you need to follow up the double charge with PayPal: Common PayPal Issues
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04-Apr-2019 23:08:40

Iam_Blink
Mar Member 2019

Iam_Blink

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
I have bills from pay pal, and two confirmation messages with only 3 bonds. Im sure you can see on your end that i haven't received the second set I will glady get you the order numbers for both. @Malua

05-Apr-2019 01:29:26

Malua
May Member 2006

Malua

Posts: 30,742Sapphire Posts by user Forum Profile RuneMetrics Profile
We are all players in here, not JMods. We cannot see into your account.

If you have two confirmation messages from Jagex in your 'Messages' tab on the website here, work through the Find my Bonds support page.

Also, have you followed step 4 in the Common PayPal Issues support page.
You should confirm with PayPal that two purchases actually did process.

It sounds from your opening post that you only wanted to order one set of 3 Bonds.
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05-Apr-2019 11:21:13 - Last edited on 05-Apr-2019 11:26:48 by Malua

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