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Clan Banner not updating.

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KitKathy
Jan Gold Premier Club Member 2018

KitKathy

Posts: 16Bronze Posts by user Forum Profile RuneMetrics Profile
Hi!
I don't know if this is the right place to ask and if its not please forgive me.

I'm currently staff of a new created clan 'Gilded Cabbages' and we are having a banner update issue.
I'm trying to sort this banner since we created the clan, Its simply not updating on the runescape clan pages.

Here's what it looks like in game (correct banner)






Here's what it looks like on Runescape pages



I don't know if its a bug or not, but I reported a bug about it ingame with the clan's name and all but since we dont have a answer I'm asking here for suggestions or what else I should do to fix it


Thank you in advance! :)
Just a small town girl

29-Jun-2018 15:45:10 - Last edited on 29-Jun-2018 15:46:25 by KitKathy

Sicariu
Feb Gold Premier Club Member 2011

Sicariu

Posts: 9,100Rune Posts by user Forum Profile RuneMetrics Profile
Clan Banners have been bugged like this for years. :(

Make sure to submit a Bug Report and include your clan's name in the report.

EDIT: I found this from last month: Wrong Clan Banner Displayed :(
Mod Lyon said:
Hah.

Hey there,

Frankly we're super busy with ... literally everything.. right now, hence why we haven't replied sooner.

The problem is a caching issue on our side not refreshing the banner, unfortunately there's not a solution I can give you that I'm aware of. Further, this isn't something that's going to be fixed for some time.

If there are any more updates or I'm corrected by another JMod I'll let you know. Until then I'm afraid its something you're going to have to grin and bear.

Apologies,
Mod Lyon
~ Sicariu
Leader of
No Sigil No Sleep

"You can't lead if you can't admit you're wrong."

29-Jun-2018 23:34:23 - Last edited on 29-Jun-2018 23:44:32 by Sicariu

KitKathy
Jan Gold Premier Club Member 2018

KitKathy

Posts: 16Bronze Posts by user Forum Profile RuneMetrics Profile
So we are supposed to have this default banner on clan page until they decide to fix it? We depend on that banner to update to fix our runeclan (fansite) page and stuff.

We need this banner to update... I send the bug report with the name in it already, ingame and the webpage reports... I can't actualy believe this is one of those "Sit and Swallow" problem.

:(
Just a small town girl

29-Jun-2018 23:59:14

Brent147
Feb Gold Premier Club Member 2017

Brent147

Posts: 96Iron Posts by user Forum Profile RuneMetrics Profile
This issue needs to be addressed. Clans are a very integral part of the game and deserve just as much attention and maintenance as other aspects of the game, regardless of workload. While I can respect and appreciate that certain updates may take a front seat, we should not be sitting on something such as this for an extended period of time. It should have been addressed within a month of being reported, and regular updates on what is being done to repair the issue should be made to the public if an immediate fix cannot be found.

Jagex, please look into getting this taken care of.

Kind regards,
Brent147
"Your life is yours alone. Rise up and live it!"

25-Nov-2018 22:00:28

Sicariu
Feb Gold Premier Club Member 2011

Sicariu

Posts: 9,100Rune Posts by user Forum Profile RuneMetrics Profile
There haven't been any updates from Jagex about this, that I'm aware of, after Mod Lyon's post that I quoted 5 months ago on this thread.

Hopefully, it gets looked in to soon.
~ Sicariu
Leader of
No Sigil No Sleep

"You can't lead if you can't admit you're wrong."

30-Nov-2018 21:45:52

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