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hijacked account.

Quick find code: 408-409-235-66115135

XchangeClerk
Aug Member 2019

XchangeClerk

Posts: 1,906Mithril Posts by user Forum Profile RuneMetrics Profile
Can you guys at least ban the last account to trade with me? The guy took absolutely everything of worth I owned. I was at pest control training when i am logged out and i cant log back in because somebody was on my account. I am then in grand exchange with nothing. Been playing for a couple days and my friend gave me stuff which now i lost all of it. He took a bunch of runes, arrows, whips, wizard g and about 5 mill. I think I got phished somewhere and i got the old phising url in my history if jagex wants it.

08-Aug-2019 10:40:28

Ladyolake
Jan Gold Premier Club Member 2008

Ladyolake

Posts: 4,017Adamant Posts by user Forum Profile RuneMetrics Profile
you can send details to Tipoff@jagex.com, they will look into the Hijacking but
you wont hear a reply.

You can send them the URL but break it up with a few spaces or it wont be
accepted. The computer wont let it go to the correct people it will just
bounce back to you.

You need to also do a scan of your computer for virus and such. When
you were logged out at pest control he had control your your account.

You can always follow the "bootlock my account" if you have control of
the correct information as to be owner of the account.

I hate this happend but you need to make sure you have a secure computer
then change passwords and put an authenticator on account, 2fa on your
email and a bank pin inside the game.

Best of luck
The richest person is not who has the most. It is who Needs the least.

08-Aug-2019 10:50:37

Skod River
Nov Member 2009

Skod River

Posts: 7,361Rune Posts by user Forum Profile RuneMetrics Profile
Hey XchangeClerk.

AS the lady above said , do you really need to look into all of your security again , so this is what i would suggest you to do :

1. https://support.runescape.com/hc/en-gb/articles/360000611857-Securing-your-computer

2. https://support.runescape.com/hc/en-gb/articles/360000611877-Securing-your-mobile-device- (if you also played on your phone)

3. https://support.runescape.com/hc/en-gb/articles/207258145-Keeping-your-email-secure
(just in case)

4. https://support.runescape.com/hc/en-gb/articles/207498275-Securing-your-account

5. https://support.runescape.com/hc/en-gb/articles/115003177325-Boost-your-account-security

If your scans comes back saying NO TREATS found , then do you really need to look into all program/apps/clients you have pulled down.

Since you didn't report in-game , then can you report it to that email which the lady above told about , keep in mind that is a NO reply email , so you will not hear anything back , but they will look into it.
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08-Aug-2019 11:00:10

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