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cant log on saying i money

Quick find code: 408-409-285-66115185

voltague
Sep Member 2019

voltague

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
i have been away from rs for a while i come back not long ago had to change my password and recover my account to find out that apparently i owe jagex money :/ im a little confused can someone help?

08-Aug-2019 18:30:36

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 13,781Opal Posts by user Forum Profile RuneMetrics Profile
Hi voltague.

First of all, please secure your PC, email and Runescape accounts using the advice here:
Security
Keeping your email secure

It seems likely that your account was hijacked while you were inactive.

Once everything is secure, see this page for information about the unpaid balance:
Settle an Unpaid Balance
You can raise a payment support ticket using te "Contact us" button at the bottom of the page.
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08-Aug-2019 18:36:44

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 13,781Opal Posts by user Forum Profile RuneMetrics Profile
Well, a chargeback is if you buy something online using a debit or credit card, and then cancel the payment via your bank. If that happens with a Runescape account they freeze the account until the chargeback is reversed, or the resulting debt is paid off.

In your case, the unpaid balance appears to be the result of a hijacker buying items on your account, most likely with stolen credit card details.

Just click the Contact us button and fill in the form. explain what happened in the text box on the form.

Make sure your PC & email account(s) are secure.
Glad to be of service :) (Powered by GPP™ - Share and Enjoy!)
Official Community Helper (Info)
Twitter: @JagexHelpFrost
FC: SilverScaper

08-Aug-2019 18:50:07

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