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need help in recovering my acc

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Ironz HC

Ironz HC

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
I need help, i've looked everywhere to try and contact someone to try and sort this and it just keeps taking me through links/support which is not helpful. I forgot my email on my account and i cant remember when i created it, but i have my debit card and i also remember the password. Just keeps saying denied all the time, I just need someone to contact to get this issue sorted.

05-Aug-2019 21:08:58

Skod River
Nov Member 2009

Skod River

Posts: 7,090Rune Posts by user Forum Profile RuneMetrics Profile
Hey Ironz HC.

Well you need to see if you can remember when you created the account , since that information are a key piece to get past the first check which are done by the computer.

I would suggest you to look into this article :

https://support.runescape.com/hc/en-gb/articles/206666629-Denied-password-resets

And always look into the deny reply to see their reason of deny and what hints they give about what information you need to improve.
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05-Aug-2019 21:37:45

Ironz HC

Ironz HC

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
I cannot i've tried several, i've put my billing address and card which is linked to the account. My password and purchase history and still not working. So i've basically lost this account?

05-Aug-2019 21:54:47

Malua
May Member 2006

Malua

Posts: 32,146Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Ironz HC


When you say you forgot your email, do you mean the login email or the registered email?

If you have forgotten the login email, use the tools on this page: Forgotten login

If you know the login for the account and just cannot remember the linked email (registered email), use this page: Forgotten registered email

If you need more help please let us know which of the above applies and tell us how quickly you are getting the 'deny' email back after you submit a recovery.
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