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HELP! Account hacked!!!Thread is locked

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13-Aug-2019 05:30:50

Samora Kiba
Jan Member 2008

Samora Kiba

Posts: 7,951Rune Posts by user Forum Profile RuneMetrics Profile
Pair Aces,

Don't panic.
Which error are you getting when you try to recover?

On to the recovery:
If your password was changed, your email was compromised. Make sure you scan your pc and secure your email before you recover. Set a new password + Authenticator on your email.
After that, recover the account. There are two roads you can try if you're getting an error:
1) You can click the link to recover on this page: Hijacked account
2) Click 'forgot password' on the login page, and recover through there. It's possible that the registered email has been changed so the starred out email might look different. Select that you don't have access to the email to proceed to full recovery.
~Samo

Community Helper

Member of the godless. It's not that I don't want to devote my soul to an RS god, the problem is that I can't find it.

13-Aug-2019 05:44:22

Samora Kiba
Jan Member 2008

Samora Kiba

Posts: 7,951Rune Posts by user Forum Profile RuneMetrics Profile
Do you get this error through both methods?
Have you tried using a different browser (e.g. firefox instead of google chrome)?
~Samo

Community Helper

Member of the godless. It's not that I don't want to devote my soul to an RS god, the problem is that I can't find it.

13-Aug-2019 05:58:10

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 13,672Opal Posts by user Forum Profile RuneMetrics Profile
Hi Worm2111.

Welcome to the forums. For future reference, it's best to create your own thread if you have a query, rather than piggyback your question on someone else's thread.


First of all, please secure your PC and email account(s) using the advice here:
Security Help
Keeping your email secure

Then recover your Runescape account if necessary:
Hijacked account

If you have any further questions, please create your own thread in this forum (Community Led Account Help).
Glad to be of service :) (Powered by GPP™ - Share and Enjoy!)
Official Community Helper (Info)
Twitter: @JagexHelpFrost
FC: SilverScaper

28-Aug-2019 10:50:45 - Last edited on 28-Aug-2019 16:57:05 by Asahel Frost

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