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Hijacked Account

Quick find code: 408-409-975-66115122

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08-Aug-2019 21:02:34

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08-Aug-2019 21:06:45

Samora Kiba
Jan Member 2008

Samora Kiba

Posts: 7,969Rune Posts by user Forum Profile RuneMetrics Profile
Tobernak,

I'm sorry to hear about your account, but these forums are not the place to report hijackers I'm afraid. You can flag what happened & any information you have regarding the hijacker to '
tipoff@jagex.com
'. While this will ensure the hijack gets investigated, you will not get a reply to your email and you will not get your items back.

I'm aware you stated that you recovered your account, but make sure to change the password & activate authenticator on your email account as well. Many hijacks are caused by a compromised email. If you haven't done so already, I strongly recommend to put authenticator and a bank pin on your Runescape account as well.
~Samo

Community Helper

Member of the godless. It's not that I don't want to devote my soul to an RS god, the problem is that I can't find it.

08-Aug-2019 21:31:16

Twillow
Aug
fmod Gold Premier Club Member
2005

Twillow

Forum Moderator Posts: 40,725Sapphire Posts by user Forum Profile RuneMetrics Profile
Hello Tobernak - Please do not spam the forums regarding your situation. Also, please do not post the name of the alleged hijacker. I've had to hide your post because of that; regardless, Samora Kiba has been able to give you advice that you should follow.
We'll let you skip puzzles when you let us skip bosses. ~Foxxie

@Twillow_RS|| #teamblue|| #Purple4life

08-Aug-2019 21:45:13

Samora Kiba
Jan Member 2008

Samora Kiba

Posts: 7,969Rune Posts by user Forum Profile RuneMetrics Profile
I'm afraid you can't get the gp or the items back. That's not favoritism of any kind: it doesn't matter whether you stream or not, no one gets their items back after a hijack or scam. If you want to know why, you might want to read this: Lost items.
~Samo

Community Helper

Member of the godless. It's not that I don't want to devote my soul to an RS god, the problem is that I can't find it.

08-Aug-2019 21:51:06

Tobernak

Tobernak

Posts: 39Bronze Posts by user Forum Profile RuneMetrics Profile
pffffffffft pathetic customer service. been playing since 04. technology has advance and jagex still living in early 2000s. I got hack and don't even know how the fuck that would be possible. fuck this game and customer service. Done

08-Aug-2019 21:57:17

Skod River
Nov Member 2009

Skod River

Posts: 7,342Rune Posts by user Forum Profile RuneMetrics Profile
@Tobernak

This is what you agreed to when you made your account :

You agree to keep your password safe at all times and not to disclose it to any other person. You are responsible for the activities of all persons who use your password to gain access to your account. To help ensure the safety of your password, you must keep your computer free of viruses and other malicious code including Trojans, worms, time bombs, malware and spyware.

This is taken from their T&C # 7

So blaming Jagex for your hack/hijack are not fair at all , and if they did return lost items after Hijack/Hack/Scams then would we as players not learn anything about security and such.

I am really sorry that it happen to you.
Clan : Order Of Adventurers

FriendsChat : Ooa team

08-Aug-2019 22:53:25

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