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Hacked while logged in

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GooseMooser
Dec Member 2018

GooseMooser

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
I was doing my herb runs on mobile, got busy in RL, locked my phone for about a minute or two could've been longer but no more than 5 minutes. Came back and I was in lumby, name was changed to 'hackedhomie' and my graceful set is missing and most of my stuff from when I was farming, gone.

WTF HAPPENED! Never got an email notice from jagex saying my name was changed to 'hackedhomie', but it did when I had to spend money on a bond to change it back. I would really like someone from jagex to help me on this. Happened around 12:00 PM EST Time maybe 11:00 AM. My account name was GooseMooser, changed to 'hackedhomie', and now GooseMooser again.

I had my authenticator set up, bank pin thankfully so my bank is fine. I have reset all of my security, password, authenticator, email password, email 2-step, etc.

Please, and thank you.

09-Jan-2019 17:27:46

GooseMooser
Dec Member 2018

GooseMooser

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
So the more i think about it, i may have logged out and came back 5 minutes later and logged back in to see that.

Nevertheless still concerned that all the security didnt stop it.

09-Jan-2019 17:33:49

Fenersukdik

Fenersukdik

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
hello my name in the game was Fartescape until around 14:00 time of the Netherlands... I play mobile rs. I went sleeping and i woked up like 10 hours later and i could not log in it said your account has not logged out ... So i logged in ib my alt account to see if i wws online and i saw it was offline so i did the password recovery and logged in and saw that everythif was gone and also my gracefull outfit i am 99combat and i have lost a big part of my life now. I saw they guy changed my name to "fenersukdik" the weird thing is that i have a google authenticator so how is this possible? Please help to safe my accounts stuff and to find the people who probably traded all my items to he's account. Is osrsMobile safe? Please contact me and help me... My ingame name is now fenersukdik i hope that this provides enough information to contact me. i will check this topic aswell cuz i feel hopeless i am an real fanatic runescape player who is waiting for an elf to help me, maybe you guys can see the ip of the guy who did this and what he all did with my account since my last log in? Greetings, Fartescape

10-Jan-2019 02:09:30

Malua
May Member 2006

Malua

Posts: 30,150Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Fenersukdik


Posting here in the forums will not get your issue seen by a JMod as we are all players in here.

If you want Jagex to investigate, you need to submit a 'Recovery Request' via the Hijacked account support page.

Please follow ALL the instructions on that page as you need to do the security review as well as report the incident.

Sadly, the stolen items are never replaced.
While Jagex will investigate and take action against the hijackers account, they will not return your items.
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10-Jan-2019 02:14:05

SultanArif

SultanArif

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
Hi malua i am Fenersukdik this is one of my accounts Fenersukdik has got a permanent ban i did a ban repeal in my account status it said that i got a ban for using macro but like i said i am a mobile osrs player and a taxidriver i always play on mobile and i never did macro i dont think there is macro for mobile and my account was hijacked i dont know what that dude all did i lost all my stuff and now aswell my account... Does that mean the ending of my 15 years of knowing and playing runescape?

10-Jan-2019 08:32:04

SultanArif

SultanArif

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
Pfff just at the moment that i thought its over i lost all my stuff this happens. I stil had 10 days membership what if they unban me because they found the problem will i get my lost days of membership because of the ban back?

10-Jan-2019 09:16:16

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