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Login history? Hacked

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Smouke

Smouke

Posts: 126Iron Posts by user Forum Profile RuneMetrics Profile
I know it's a bit late to mention, but I was hacked over 2 weeks ago (September 2nd is when I logged in and realised) and could not find out why or how anyone got into my account.
I have been looking for ways to contact a JMOD to ask if I am able to request a login history log of some kind to see if my account has been logged in from from a weird place. (I was on holiday for 1 month in Europe, so if an IP from around there showed up it wouldn't surprise me; also why I didn't check up on my account)
Anyway, after talking to my brother and checking to see if he got hacked too because we use the same client, it seems he was unaffected, most likely because he had a 2-factor authenticator.
The only thing I have done different is download and use OSRS mobile, but I doubt that has anything to do with it?
I have never logged into a shady website, or a fake RS site to my knowledge, have a bank PIN but didn't have 2-factor authentication at the time.
Of course I have taken the necessary steps to re-secure my account now though: Authenticator, new PIN and new password etc.
Also, the hacker never removed any items that would be of no value; Void equipment was still there, no runes, herbs or potions were taken, just high value stuff like bandos etc. I found this very strange, as if they tried to take things for RWT?
I lost over 100m in gear if I remember correctly.

Summary:

Got hacked; realised on Sept 2n*
Want to request a login history log (if possible)
Probably no refund, (but maybe?)

Thank you for taking the time to read! :)

20-Sep-2018 18:08:26 - Last edited on 20-Sep-2018 18:26:44 by Smouke

rune†is†back

rune†is†back

Posts: 7Bronze Posts by user Forum Profile RuneMetrics Profile
same for me .. basically i got hacked today between 10h and 15h o clock paris time. i had my bandos chestplate and this kind of stuff, so basically 30m gear on me when i logged out next to NMZ . I got a notification with the bank if i still wanted to delete the pin and realized i was hacked. I NEVER use my identification on any strange site or whatever because I did it once and Learnt from my mistake so it was my fault in the past but this time i found it sooooo strange that i got hacked, and then i heard about a jmod hacking accounts and everything made sense for me.... I just hope Jagex system is good enough and that there are evidence to see that my stuff was stolen from that guy. Good Luck to everybody that got hacked by this guy, hope you get your stuff back

20-Sep-2018 22:54:37

13abyjosh12
Apr Member 2019

13abyjosh12

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
This had also happened to me i got hacked around a month ago and i didnt know what to do so i brushed it off cause it was only about 2 mil but nonetheless twas not a great experience

21-Sep-2018 01:30:01

SirLock
Mar Member 2019

SirLock

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
I just got hacked lost 167m in gold. I need login history and where my account was accessed, Iíd like to be compensated. What kind of scum does that I spend real life cash on treasure hunter keys so Iím done spending until Iím compensated.

17-Mar-2019 02:06:01

Malua
May Member 2006

Malua

Posts: 30,476Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Lil Vladi Mi


I am very sorry to read that your account has been accessed by a hijacker.

Did you find your Authenticator still enabled or had it been disabled?
What about your Bank PIN? Was it still enabled?
Knowing the answers to the above can help provide clues as to how the hijacker might have learned your login information.
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17-Mar-2019 05:50:13

Ava†The†Plug
Feb Member 2019

Ava†The†Plug

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
I had logged out of my account today ( 03/17/19) for about 1 minute. tired to sign back in and got a message saying im not logged out of my current session. after a few minutes of trying to login, i was in front of lumbridge bank with about 100M worth of items gone. I was reading more forms from today and someone was also hacked in a similar way. I'm still shocked that this happened because i have everything very secure such as my authenticator and pin. there were no suspicious activity on my email at all. I had done everything right to have my account secure and still somehow got hacked. Obviously I am very upset and would also like to be compensated due to how much time went into my account. As of now i dont know if its worth trying to rebuild and putting my money and time into something so unstable.

I'm very interested to see how mine and everyone else's situations are going to be handled. I hope everyone with a similar case gets the help they need and deserve.
-Ava The Plug

18-Mar-2019 02:38:09

Ava†The†Plug
Feb Member 2019

Ava†The†Plug

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
I had logged out of my account today ( 03/17/19) for about 1 minute. tired to sign back in and got a message saying im not logged out of my current session. after a few minutes of trying to login, i was in front of lumbridge bank with about 100M worth of items gone. I was reading more forms from today and someone was also hacked in a similar way. I'm still shocked that this happened because i have everything very secure such as my authenticator and pin. there were no suspicious activity on my email at all. I had done everything right to have my account secure and still somehow got hacked. Obviously I am very upset and would also like to be compensated due to how much time went into my account. As of now i dont know if its worth trying to rebuild and putting my money and time into something so unstable.

I'm very interested to see how mine and everyone else's situations are going to be handled. I hope everyone with a similar case gets the help they need and deserve.
-Ava The Plug

18-Mar-2019 02:38:09

Malua
May Member 2006

Malua

Posts: 30,476Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Ava The Plug


If your Authenticator and Bank PIN were still active yet did not save your account from being accessed by a hijacker, it usually means you have been deceived into allowing the hijacker access to your device via a trojan.

It is only through malware inserted on to a players device that a hijacker can get straight past Authenticator AND the Bank pin.

Have you been watching any Runescape content on Twitch, Youtube or Facebook recently?
Did you see any offers in the comments about a giveaway, quitting giveaway or double exp signup?
Did you click on the offer link in order to signup or collect?
If you did you have been deceived - these offers are all fake.
Information: Fake websites
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18-Mar-2019 05:32:11

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