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wrongfully ban

Quick find code: 408-409-185-66087905

cold pancake
May Member 2018

cold pancake

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
so today i went to log into my skiller and it was ban for macroing.... never once have i used a bot on this account (i admit a few years ago i did use a bot that account got ban and since that day ive played legit.) i just got back into playing resently. im about to get 99 mining woot woot nope ban for macro yet if they looked into the account i never used a bot what is up with the detection system i guess you cant afk anymore!?

06-Mar-2019 01:34:00 - Last edited on 06-Mar-2019 01:44:38 by cold pancake

Molly Weazly
Jul Gold Premier Club Member 2008

Molly Weazly

Posts: 4,232Adamant Posts by user Forum Profile RuneMetrics Profile
Ummm, well most of us afk and don't get banned so I'm thinking it's not that.

Try the ban appeal process. You might have been hacked and the hacker banned.

I found this link that might be of some help. Don't hold me to it.

https://support.runescape.com/hc/en-gb/articles/115002238729-Account-Bans

GL

06-Mar-2019 03:29:18

cold pancake
May Member 2018

cold pancake

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
there is no way it was hacked i literally logged off last night to go to bed. got off work went to log on and banned i have absolutely no idea how it would have been hacked in the first place, i play on my Mac and do not download anything but approved applications. Ive already tweeted support and appealed(waiting on a response for both). its frustrating putting over 100 hours into 1 skill just to be banned right before moving on to a new portion of the game.

06-Mar-2019 04:14:34

Runefloors
Feb Member 2019

Runefloors

Posts: 1,288Mithril Posts by user Forum Profile RuneMetrics Profile
Hiya, cold pancake :)

Follow the Account bans page provided by Molly Weazly, and appeal.

You can also read more about bans here: Banned [Info]

Permanent bans are thoroughly double checked - If they see that your account was victim of hijack when the offence took place they will unban you. - If not, you will remain banned as they have concluded that they made the right call.

PS: Estimated response-time on appeals are 28 days.

Best of luck!

06-Mar-2019 10:11:44 - Last edited on 06-Mar-2019 10:18:59 by Runefloors

Ms Toxicity
Jul
fmod Gold Premier Club Member
2004

Ms Toxicity

Forum Moderator Posts: 75,491Emerald Posts by user Forum Profile RuneMetrics Profile
As mentioned above, please read the Account bans page of the Support Centre and follow the steps to appeal the sanction.

If you have questions about lodging an appeal, your thread has now moved to the Community Led Account Help forum. Please be aware that Jagex does not accept ban appeals via the forums or social media (Twitter, Reddit, etc).

06-Mar-2019 10:36:34

RuneBeardTom

RuneBeardTom

Posts: 18Bronze Posts by user Forum Profile RuneMetrics Profile
Cold Pancake I feel your pain. My alternate was just banned and I spent the majority of the last week doing quests and tasks on all three accounts. Then, while about to sell on the GE, booted and banned. I hope they give your account back, I know it is rough when you are trying to be legit and then wham! All gone. It's Rune, but it's a Beard.

06-Mar-2019 11:35:10

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