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Old Account Recovery :(

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What is Rage
Dec Member 2018

What is Rage

Posts: 5Bronze Posts by user Forum Profile RuneMetrics Profile
I Have my old account iv tried many attempts to try to get back with just failure, I quit runescape for about 2 years to find my email was hacked with my runescape account that belonged with it. I created the account when i was i little kid around so kinda hard to get the original email for the first payment and the card that expired like 9 years ago..The email i made for old school was a just a runescape email so i was barley on it. I Have gained access back to the email to this day and i have emails showing someone was trying to hack my account back in 2016 which they successfully did. It has an normal login username that i know but i wont say (you know who you are.) I made a new account but still till this day i see my old account online and still playing i have talked to this guy who is playing on my account he admitted to he didn't create the account and i told him the username for the account and he immediately put me on the ignore list. I recently see him at the ge world 330
Feelsbad :(



Just annoying seeing someone on my account that i personally created really grinds my gears you know what im saying?
At this point i have made i better account i would like to get it back but would LOVE to see if LOCKED PLEASE.

06-Mar-2019 06:11:40

What is Rage
Dec Member 2018

What is Rage

Posts: 5Bronze Posts by user Forum Profile RuneMetrics Profile
is it allowed for him to play on old account? i just want some help or just some answers please! Obvious i made this account now and its alot alot alot better than it, i just want my old account back or locked.

06-Mar-2019 06:28:04

Malua
May Member 2006

Malua

Posts: 30,811Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
What is Rage


Accounts only ever belong to the person that created them and no, it is not allowed for him to play on your old account.

It is a shame you did not use the in-game report system to capture this player admitting he did not create the account because that report would have seen the account investigated and locked.
Article: How to report a player

All you can now is use the Hijacked account support page.

If you have already been trying to recover the account, make sure you always click on the link in the 'deny' email to find out the reasons for the deny.
Have a read of the Denied password resets support page for some tips about the kind of information Jagex want to see.

Unfortunately, you WILL need to come up with the proof that the account is yours in order to recover it - even if the account is really old and the information is half forgotten, you need it now.
We can give you some tips to remembering or sourcing the information you need if you post the reasons you are being given for the deny.
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06-Mar-2019 06:44:24

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06-Mar-2019 17:35:51

Malua
May Member 2006

Malua

Posts: 30,811Sapphire Posts by user Forum Profile RuneMetrics Profile
You can email: tipoff@jagex.com with your allegation about the account.
I cannot guarantee what will happen as a result.

Re: the recovery
You need creation information. Saying the hijacker changed the display name in 2016 and changed the password is not proof that YOU own the account.
Jagex has every security question ever set still on record so, supply the ones you remember - it doesn't matter if you don't recognize the questions.

Creation Information is: Creation date - Creation ISP - Creation location - early Password - earliest Payment information.

Ask family members to help you remember things like the creation ISP. Maybe they can remember when you started playing RS.
Payment information does not need to be complete but it does need to be about the earliest payments made. You still know who paid, how they paid their postcode. Maybe you don't know the rest but input this information at the very least.
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06-Mar-2019 21:54:58

CM Nick

CM Nick

Local Moderator Posts: 2,300Mithril Posts by user Forum Profile RuneMetrics Profile
@What Is Rage, I've hidden a post of yours, as it divulges login details, which is against the Code of Conduct here.

I recommend taking Malua's wonderful advice here, and best of luck.

06-Mar-2019 22:39:04

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