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Hijacked Account

Quick find code: 408-409-737-66087560

2JZBigSingle
Jul Member 2018

2JZBigSingle

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
My buddy (Sergman89) had his account hacked within a 20 min time period.
Was playing,
Logged out.
Logged in 20 min later.
Lost all valued items. Items left as placeholders. including items like graceful.
My Buddy lost all motivated to play.
He states he had a bank pin and authenticator on.
I find this hard to believe and according to the rules there is no way to recover his items? this happened today.
I am sure it is possible to see IP address and reset account by 3 hours from now ( 6:26 PM EST)
Also watch that IP address and how many accounts it is accessing and transferring to who.
Is there anyway to recover his account or resent it by couple hours?

04-Mar-2019 23:27:26

Malua
May Member 2006

Malua

Posts: 30,793Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
2JZBigSingle


The only way to do a reset is to reset the server - this affects ALL accounts logged in to the game through that server.
Individual account resets are not technically possible.

If your friend had both Authenticator and a Bank PIN yet the hijacker bypassed them, it indicates that his computer is not secure.
The most likely explanation is that he has been deceived on a social media website (Twitch, Youtube, Facebook) and been enticed by a fake giveaway or double exp signup.
The moment he clicks on the link to go to the giveaway or signup, he is allowing a trojan to access his computer which harvests his login and ip address.
The hijacker then spoofs his ip and uses his login to access his RS account.

He should review his computer security now.
Securing your computer
Security Software

Unfortunately the losses he has experienced are irretrievable.
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04-Mar-2019 23:53:56

Malua
May Member 2006

Malua

Posts: 30,793Sapphire Posts by user Forum Profile RuneMetrics Profile
"but how would they get his pin?"
If the login window between your friends logins was only twenty minutes and the hijacker spoofed your friends ip, it is possible the PIN wasn't asked for.

"also cant they just track all the log ip address"
Yes, Jagex can track login addresses but, with this type of hijack and a spoofed ip, the login address would show as your friends.
Ask Jagex to investigate and they would say that your friend was logged in and traded away his stuff. :(
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05-Mar-2019 00:40:43

2JZBigSingle
Jul Member 2018

2JZBigSingle

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
there is no way his pin was asked for, I can world hop and it would ask for my pin. no matter how many times I plug it in and world hop it would still ask for my pin. something doesn't seem right here.
Why would his ip be shown as his ip?
and if you say the investigation would simple show that he "traded his stuff away" and dropped his full graceful I am assuming, why not track that specific activity and investigate the account that receiving the items?
If the Hijacker used some kind of IP switching to match my friends, his same "personal" account would have a variety of IP address.

05-Mar-2019 02:45:20

2JZBigSingle
Jul Member 2018

2JZBigSingle

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
He sadly had a timer for his pin. His graceful was most likely sold back for marks (states he had 2 marks in inv) and probably traded over amethyst packs but GE history doesn't show anything odd

06-Mar-2019 03:14:52

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