So that you receive the help that you seek, your thread has now moved to this forum.
I also recommend that you check out the Trouble with emails page of the Support Centre. It offers a number of common issues that players experience. Click on the appropriate option and you will be taken to another Support Centre page, where you should find the information that you seek.
If you have any further questions, you are most welcome to ask them here.
If you give a rough idea of your issue (but no private details please), then someone will be able to advise you on your next steps.Glad to be of service (Powered by GPP™ - Share and Enjoy!)
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