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Mod Shauny

Mod Shauny

Jagex Moderator Forum Profile Posts by user
Hey all,

While playing the mobile test, you may experience some content related issues. To ensure we get concise information, please read below before posting.

For the sanity of our QA team, can you ensure your cache has fully downloaded before reporting certain issues. You can check the size of your cache by swiping 4 finger down to bring up the console and typing "displayfps" into the console. If your disk cache is below 3GB then please hold off on reporting texture swapping and location loading issues.

What is a mobile content related issue?

A mobile content related issue is an issue which is present on the mobile client but is absent on the desktop version of the RuneScape client.

What will be the most common issue?

The most common issue you will encounter will be user interfaces incompatibility. As RuneScape was originally designed to be played with a keyboard and mouse, a few challenges might arise using a touch screen interface.

What should we look out for?

Anything and everything!
If something doesn't look right, let us know.
If you get performance drops in certain areas, let us know.
If you are unable to progress through a quest or minigame, let us know.
If you have graphical issues, let us know.

What should I not report?

If you find an exploitable bug please do not report it on this thread, use the in game reporting system or contact a member of Jagex directly via twitter.

Why is my cache not downloading?

While playing, your cache will only download what is required to play. Your cache will begin downloading on WiFi/Cellular data while in the lobby or the login screen. So until you have downloaded the entire cache, I would recommend downloading all 3GB over WiFi.

Example template

Device name: Samsung Galaxy S7 Edge
Model Number: SM-G935F
Location: United Kingdom
Wifi: Yes
Cellular: 4G
Data Provider: Three
OS: Android
OS version: 7.0

Playtime (Approx): 15 minutes
What is the issue?: Flickering green triangles
Where is the issue?: Outside the cooks guild
Does restarting the client fix the issue?: Yes


Reporting Template


Copy & paste into your post, and then complete as per the example above.


Device name:
Model Number:
Location:
Wifi:
Cellular:
Data Provider:
OS:
OS version:

Playtime (Approx):
What is the issue?:
Where is the issue?:
Does restarting the client fix the issue?:

Cheers,
Mod Shauny - RuneScape Community Management - Goebies! - @JagexShauny
I love Clans!

04-Mar-2019 13:20:04 - Last edited on 04-Mar-2019 15:53:44 by Mod Shauny

HeartOfNOVA
Nov Gold Premier Club Member 2013

HeartOfNOVA

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
I don't know that all this is important for this issue, but just in case?

Device name: Samsung Note8
Model Number: SM-N950U
Location: USA
Wifi: Yes
Cellular: 4G
Data Provider: Verizon
O*: Android
OS version: 8.0.0

Playtime (Approx): Less than 1 minute
What is the issue?: The start-up page's "terms/conditions" and "privacy policy" links go to 404 pages on Jagex website
Where is the issue?: Terms agreement upon starting app for the first time
Does restarting the client fix the issue?: No

05-Mar-2019 17:12:55

Darius Verus
Jun Gold Premier Club Member 2011

Darius Verus

Posts: 1,062Mithril Posts by user Forum Profile RuneMetrics Profile
Device name: Google Pixel 3
Model Number:
Location: USA
Wifi: Yes
Cellular: 4G
Data Provider: Verizon
OS: Android
OS version: 9

Playtime (Approx): 10 Minutes
What is the issue?: Beta doesn't detect that my phone has a notch, where-as some apps can. Notched phones can get in the way of the user interface, and not all phones have an option to disable said Notch. Luckily mine does.
Where is the issue?: App screenspace detection
Does restarting the client fix the issue?: No.

05-Mar-2019 17:31:51

Sacrilegious
Dec Member 2006

Sacrilegious

Posts: 756Gold Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung *8
Model Number:
Location: UK
Wifi: Yes
Cellular:
Data Provider:
OS: Android
OS version: (missing most recent security patch otherwise up-to-date)

Playtime (Approx): an hour-ish
What is the issue?: When switching the action bar (while it is halved) abilities underneath are sharing a cooldown. This was while out of combat, and the abilities were surge and bladed-dive.
Where is the issue?: Ability bar, when switching between halves.
Does restarting the client fix the issue?: no
|
twitter @SacrilegiousRS
|
lorehound
&
occasional completionist
|
member of the godless
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06-Mar-2019 01:29:49

Cinerax
Jul Gold Premier Club Member 2018

Cinerax

Posts: 2,679Adamant Posts by user Forum Profile RuneMetrics Profile
Device name: Galaxy S6 Edge
Model Number: SM-G925T
Location: USA
Wifi: Yes
Cellular:4G
Data Provider: T-mobile
OS: Android
OS version: 7.0

Playtime (Approx): 30 minutes
What is the issue?:When teleporting to Death alter you can't see the alter cause of the "Roof" of the floors above,
Where is the issue?: Death altar
Does restarting the client fix the issue?: Didn't try.

06-Mar-2019 04:17:17

C224_S4
Oct Member 2018

C224_S4

Posts: 7Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung-Sm-J320A
Model Number: Samsun-SM-J320A (reading from the "about device" in setting)
Location: United States, CA
Wifi: Yes
Cellular:4GLTE
Data Provider: AT&T
OS: Android
OS version: 6.0.1

Playtime (Approx): 10-15min
What is the issue?: Very bad lag and ping.
Where is the issue?: Mostly in high populated areas: slayer tower, Prif.****, etc.
Does restarting the client fix the issue?: Nope

P.S: the forum, titled"Known Issue", says that the device must be at least a Samsung "lollipop" and that was released back in about 2015 (my sources on info don't look reliable), and my phone was released in 2016, so IDK why I'm having issues with lag and ping. However, my device does have a 1.5 GB RAM... is that the problem? please respond at my email on my profile. Thank you!

06-Mar-2019 05:40:20

C224_S4
Oct Member 2018

C224_S4

Posts: 7Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung-Sm-J320A
Model Number: Samsun-SM-J320A (reading from the "about device" in setting)
Location: United States, CA
Wifi: Yes
Cellular:4GLTE
Data Provider: AT&T
OS: Android
OS version: 6.0.1

Playtime (Approx): 10-15min
What is the issue?: Very bad lag and ping.
Where is the issue?: Mostly in high populated areas: slayer tower, Prif.****, etc.
Does restarting the client fix the issue?: Nope

P.S: the forum, titled"Known Issue", says that the device must be at least a Samsung "lollipop" and that was released back in about 2015 (my sources on info don't look reliable), and my phone was released in 2016, so IDK why I'm having issues with lag and ping. However, my device does have a 1.5 GB RAM... is that the problem? please respond at my email on my profile. Thank you!

06-Mar-2019 05:40:22

Eternity M
Apr Member 2019

Eternity M

Posts: 46Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Huawei Mate 10 Pro
Model Number: BLA L29 (128 Gb, 6 Gb RAM version, Dual SIM but currently use only one)
Location: Lithuania
Wifi: Yes
Cellular: 4G LTE
Data Provider: Telia LT
OS: Android
OS version: 9.0

Playtime (Approx): 2 hour
What is the issue?: All water animations looks like 1-3 FPS (water detail set to medium with low detail same issue). Game itself run smooth (stable 30 FPS set limit)
Where is the issue?: Everywhere where is water.
Does restarting the client fix the issue?: No

06-Mar-2019 06:03:31 - Last edited on 06-Mar-2019 06:47:53 by Eternity M

Arcfire
Dec Gold Premier Club Member 2014

Arcfire

Posts: 55Iron Posts by user Forum Profile RuneMetrics Profile
Device name: OnePlus 6T
Model Number: ONEPLUS A6013 (128 GB storage, 8 GB RAM)
Location: CO, USA
Wifi: Yes
Cellular: 4G LTE
Data Provider: Verizon
OS : Android (OnePlus variant called OxygenOS, built on Android 9)
OS version: 9.0

Playtime (Approx): 20 min
What is the issue?: Summoning points in the globe display as 60 remaining, regardless of how many actually remain. Recharging points at an obelisk, as well as draining points all the way to 0, does not affect the number displayed. The globe also displays 60 as being full points, even though my level is 99.
Where is the issue?: Anywhere in the world.
Does restarting the client fix the issue?: No

06-Mar-2019 22:58:45

BronzePhire
Jun Gold Premier Club Member 2018

BronzePhire

Posts: 733Steel Posts by user Forum Profile RuneMetrics Profile
Device name: Google Pixelbook
Model Number: GA00124-US
Location: Pennsylvania, USA
Wifi: Yes
Cellular: N/A
Data Provider: N/A
OS: Chrome OS (ARC)
OS version: 73.0.3683.57 (Android 9.0 Pie)

Playtime (Approx): 20 minutes
What is the issue?: Voice of Seren icons overlay chat interface making it impossible to talk. I believe this is because of my 3:2 aspect ratio.
Where is the issue?: Prif
Does restarting the client fix the issue?: no

As a side note, ARC is the app runtime for Chrome. Chrome OS now supports android apps through ARC. Version 73 of Chrome OS uses ARC based off of android 9.0.

07-Mar-2019 00:57:38

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