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Unable to update mobile app

Quick find code: 443-444-122-66091721

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tylandous
Nov Member 2018

tylandous

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
The game currently requires a device with at least Android 5.0 ("Lollipop";), 2GB RAM and OpenGL ES3 If your phone does not meet these requirements then it can not run the game.

13-May-2019 11:39:48

swaggy2baked
Mar Member 2018

swaggy2baked

Posts: 29Bronze Posts by user Forum Profile RuneMetrics Profile
I'm having same problem...went to play today and all of a sudden it won't load , it says needa update and then I open the store and it won't update !!! =/ please help I got a Samsung galaxy s8 plus
I'm so so so sad rn
2baKed :)

13-May-2019 16:31:21

swaggy2baked
Mar Member 2018

swaggy2baked

Posts: 29Bronze Posts by user Forum Profile RuneMetrics Profile
Sorry to post yet again... I'm just praying there's some kind of fix... I dunno what to do!!! I'm so sad without mobile...it's been my only way of playing recently...and everything was working great!! Now today when it tries to update it won't... I don't get why it just doesn't work now!! Go back to the old b etta where everyone could play and was happy...if anyone knows anything please let me know this is so frustrating!! It should update like every other app and be on the way...osrs works!! And the beta was working great for me

please fix !!!! Thanks for help in advance anyone that might be able to help or have an answer!!
2baKed :)

13-May-2019 16:41:51

swaggy2baked
Mar Member 2018

swaggy2baked

Posts: 29Bronze Posts by user Forum Profile RuneMetrics Profile
Hey all, after HOURS AND HOURS of trying everything
......

I got a solution and got it to work! So happy !!! If anyone has any questions I can do my best to help I'm so grateful and happy I got it back woot woot <3
2baKed :)

13-May-2019 17:48:17

Wo
Feb Member 2008

Wo

Posts: 217Silver Posts by user Forum Profile RuneMetrics Profile
Hi all,
Im not optimistic for a fix any time soon, reading other posts by jagex mods (not on official forms) shows there was an intentional device compatibility removal, mainly tablets. With no official announcement.

While we appreicate this is a beta these kind of players feel blind-sided by the device removal. (with no annoucement on forums)

What i find amazing is jagex mods respond more frequently on websites that is not the official RS forums, which begs the question why do players take the time to post here.

Of course we would assume this post gets read by a jmod working on rs3 mobile (which worked amazingly well) but in reality this shows the level of community customer service - no feedback to the player. (Over 6 weeks in my case)
Happy players = more money for jagex

Rs3 beta was working great for myself for months(no issues), OSrs mobile works fine. Samsung galaxy tab s2. (Reported issue details n correct forum section)

Please can we have some kind of update Jagex? Many thanks

18-May-2019 16:06:01

Hero Lexx
Jun Gold Premier Club Member 2012

Hero Lexx

Posts: 98Iron Posts by user Forum Profile RuneMetrics Profile
App worked well until I had to update last week. Error from playstore:

"Error retrieving information from server df-ba-ah-01".

From what I could find on internet this is mainly for android versions 8

Please, as so many people already asked, fix this.

20-May-2019 08:50:42

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