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Aqua Star

Aqua Star

Posts: 1,891Mithril Posts by user Forum Profile RuneMetrics Profile
"Just on a section on player support. I was hoping to get a represent of the player support operations team on, they unfortunately... none of them were able to make it for the time so,
just going to rattle off a couple of things here. So, I'm just going to make a very good point first of all um,
The player support blog that went out last week, please give that a read on the website um,
As we mentioned in that message, we're going to be looking to do four development blogs, that'll be across both Old School and Runescape; and in a overview they are going to be focusing on upgrading our systems, account security, recovery and lost items, challenging myths about customer support and toxicity in game
But also we are going to be using surveys and something that we have done a lot more this year is a lot more survey driven stuff.
So we are going to use this as a chance to get in touch with you all and get us feedback from those surveys um,
And they wanted me to mention that yes, you know, you guys have heard this all before but nothing's happening, but you haven't heard it like this. I think that's safe to say
It's planned. These guys really wanna do it and like, the player support guys are really going err, hardcore on trying to get stuff sorted because they know you much you guys are passionate about good player support.
So uh, very important to keep that in mind err,
And one other point I want to mention is in relation to um, excuse me, the toxicity.
So, what do we mean by toxicity? Which is, in the early days of Runescape you could say the most basic things and get muted and stuff . Now it is a lot more open I guess in that sense but at the same time we want to find out what you guys consider to be toxic so we can help address that. Now what's an unfun environment when you talk to people and see nonsense being said and stuff like that err and also as a final note
with those blogs we are releasing we are going to be hoping to get player... one member of the"
Now what's an unfun environment when you talk to people and see nonsense being said and stuff like that

27-Mar-2019 21:52:46

Aqua Star

Aqua Star

Posts: 1,891Mithril Posts by user Forum Profile RuneMetrics Profile
"player support guys are really going err, hardcore on trying to get stuff sorted because they know you much you guys are passionate about good player support.
So uh, very important to keep that in mind err,
And one other point I want to mention is in relation to um, excuse me, the toxicity.
So, what do we mean by toxicity? Which is, in the early days of Runescape you could say the most basic things and get muted and stuff . Now it is a lot more open I guess in that sense but at the same time we want to find out what you guys consider to be toxic so we can help address that. Now what's an unfun environment when you talk to people and see nonsense being said and stuff like that, err and also as a final note
with those blogs we are releasing we are going to be hoping to get player... one member of the player support team on to kind of go into detail on those blogs so you guys can see that progress as well so there is a lot more openness in that regard from these guys which is very exciting. Um alright I rambled on a bit there hahahaha."
Now what's an unfun environment when you talk to people and see nonsense being said and stuff like that

27-Mar-2019 21:53:07

Aqua Star

Aqua Star

Posts: 1,891Mithril Posts by user Forum Profile RuneMetrics Profile
Link below to jagex runescape youtube video
Discussion starts at 10.29
https://youtu.be/UjcRdMQTMlI
Now what's an unfun environment when you talk to people and see nonsense being said and stuff like that

27-Mar-2019 21:53:22

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