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Quick find code: 443-444-2-66087437

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Werri Wuck
May Member 2019

Werri Wuck

Posts: 12Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung xcover 4
Model Number: SM-g390Y
Location: New Zealand
Wifi: No
Cellular: No
Data Provider: No
OS: Android
OS version: 8.1.0

Playtime (Approx): 5 minutes
At the time of the crash I was: I was accessing the bank. Game crashes whenever I open an interface such as the bank or the furnace interface. It opens for about 5 seconds, displays a couple items, then crashes
Can it be reproduced?: Yes, every time I access any bank.

05-Sep-2019 21:20:09

Drugk Filho
Jun Member 2018

Drugk Filho

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy J6
Model Number: SM-J600GT
Location: Brazil
Wifi: 10mbs
Cellular: 4G
Data Provider:
OS: Android
OS version: 9.0

Playtime (Approx): +10 hours
At the time of the crash I was: My game always crash when i click to acess my bank in game.
Can it be reproduced?: Yes

06-Sep-2019 12:34:54

U L B
Aug Member 2019

U L B

Posts: 8Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy S8 Plus/ S9 Plus
Model Number: SM-G955U1
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider:
OS: Android
OS version: 9

Playtime (Approx): 10sec+

The issue is during a cutscene in the quest "River Of Blood", the Wyrd is defeated by Efaritary, and right after she banishes him the entire cutscene freezes and there is nothing you can do trigger the rest of the dialog with the remaining NPC's. All your able to do is walk around and talk to Vanescula. If you talk to Vanescula the entire cutscene resets and then freezes at the exact point as previously described and it then just becomes a loop of resets. I've tried teleporting, leaving the quest and returning, lobbing, logging out, clearing the app cache, and deleting the app and nothing. It seems that this issue has been going on for about 5 months now and it hasn't been addressed because there are only 6 of us talking about it in the forums. PC is broken and I'm rocking mobile for everything, been grinding master quest for a week now for World Wakes and to get the Sunspear that I really need. Alsoncant get anyone to log on my account on a PC to do the cutscene to I'm screwed. Please fix this so I can continue the long list of quest I have to finish. Thank you for your time and hardwork on mobile. PS: Got screenshots of the issue if it helps.

06-Sep-2019 14:48:46 - Last edited on 06-Sep-2019 14:54:21 by U L B

Lucho2209
Mar Gold Premier Club Member 2017

Lucho2209

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Huawei Y9 2019
Model Number: JKM-LX3
Location: Colombia
Wifi: Yes
Cellular: 4G
Data Provider: Avantel
OS: Android
OS version: 9

Playtime (Approx): Several Hours
At the time of the crash I was: opening the bank. Always when i open the bank my game crash.
Can it be reproduced?: Yes always when i open the bank.

11-Sep-2019 14:25:36

i takenobull
Sep Member 2019

i takenobull

Posts: 1,198Mithril Posts by user Forum Profile RuneMetrics Profile
Device Name:Galaxy s6
Model Number: SM-S906L
Location: U.S.A.
Wifi: yes
Cellular: data hotspot
Data Provider: Boost Mobile
OS: Android
OS version: 5.0.2

Playtime (Approx): 0 minutes
At the time of the crash i was: in the lobby trying to access world select
Can it be reproduced?: yes


Thanks

12-Sep-2019 00:07:12 - Last edited on 12-Sep-2019 01:39:40 by i takenobull

Cleanup on 5
May Gold Premier Club Member 2005

Cleanup on 5

Posts: 2,206Mithril Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy J& Prime
Model Number: SM J73 7P
Location: USA
Wifi: yes
Cellular: LTE
Data Provider: Virgin Mobile
OS: Android
OS version: 9

Playtime (Approx):00:00
At the time of the crash I was: At home on secured wifi
Can it be reproduced?: Yes. Every time I logged on and tried to access my bank.

16-Sep-2019 05:32:06

Atta Darkmor
Jun Gold Premier Club Member 2006

Atta Darkmor

Posts: 22Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Galaxy Tab A
Model Number:SM-T580
Location:USA
Wifi:Yes
Cellular:No
Data Provider:Uninets
OS:Android
OS version:8.1.0

Playtime (Approx):only when I use the bank
At the time of the crash I was: crashes every time I use the bank since your last update. Everytime I use the bank
Can it be reproduced?:every time I use the bank

16-Sep-2019 10:44:53

Egypt
Apr Member 2019

Egypt

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
Device name:
Nokia 5.1 Plus
Model Number:
TA-1120
Location:
Egypt
Wifi:
Yes
Cellular:
Yes
Data Provider:
Orange
OS:
Android
OS version:
9.0

Playtime (Approx):
3-5 minutes
At the time of the crash I was:
Trying to access my bank. Crashes every single time.
Can it be reproduced?:
Yes

20-Sep-2019 13:13:27

Blueocean120
Jul Member 2019

Blueocean120

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung S8+
Model Number: SM-G955U
Location: Eastern USA
Wifi: Yes
Cellular: Yes
Data Provider: AT&T
OS: Andriod
OS version: 9

Playtime (Approx): occurs with hours or minutes of play
At the time of the crash I was: Attempting to put in my pin. I have Google Authenticator for my bank pink so I am required to leave the app to go to the Authenticator app. When I return to the Mobile app, it is frozen and says "attempting to refresh" after 1-2 minutes of being frozen. It will do this any time I leave the app for any reason such as to check wiki or calculator. Happens every time I leave the RuneScape Mobile app.
Can it be reproduced?: yes

23-Sep-2019 01:48:38

Sao Paulo BR
Aug Member 2019

Sao Paulo BR

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: LG K10
Model Number: M250ds
Location: Brazil
Wifi: Yes
Cellular: No
Data Provider: NET
OS: Android N
OS version: 7.0

Playtime (Approx): Everytime I open any interface which needs to load various objects icons, including the bank. It load some of them in some occasions, and then the app crashes, in other ocasions it not load nothing,just crash in the moment I open the bank or any skill interface which again, needs to load various things.

Can It be reproduced? well this crash looks common, so It won't be hard to find in a modest smartphone, 2GB of ram for best results.

23-Sep-2019 23:13:17

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