Quick find code: 17-18-509-66058719

Mega Duck

Mega Duck

Posts: 2,530Adamant Posts by user Forum Profile RuneMetrics Profile
Your account appears to have been compromised, usually either by entering your login details into a phishing website (Usually a replica of the RuneScape login page) or you have downloaded something from a third-party that contained a virus.

Do a full scan of your PC using some of the recommended secrutity software.

Once you have the "all clear" you need to change the passwords on both your registered email and RuneScape account.
Make sure you add 2-Step Verification to your email address and Authenticator to your RuneScape account. Adding 2-Step Verification to your email address is important because if a hijacker was to get into it, they will be able to disable your RuneScape Auth with ease.

Obviously you need to add a bank pin in-game if you haven't already, which isn't something easy to guess or easily obtainable from you, such as your date of birth etc.

has mentioned above, you wont be able to get these Lost Items refunded, if it's not due to an ingame bug that was out of your hands.

Once you have secured your account, take a read of the thread below, it will give you a better understanding of how hijackers operate, making this less likely to happen again in future:
Comprehensive Account Security

Further information can be found on this article:
Account security tips

10-Nov-2018 19:46:09

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