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Missing bonus 75 keys.

Quick find code: 366-367-289-66085117

Victoria rin
Jan Gold Premier Club Member 2019

Victoria rin

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
Bought the one time offer 75+75 key promotion but I did not get my extra 75 keys. Yes my paypal thing went through, so it's not a problem there. I just did not receive my 75 bonus keys. Please help!

22-Feb-2019 17:57:17

Tren
May
fmod Gold Premier Club Member
2003

Tren

Forum Moderator Posts: 82,206Emerald Posts by user Forum Profile RuneMetrics Profile
Tren said:
If you paid by Credit Card, then use the "Contact Us" link on the Common Credit Card Issues page to send in a support ticket.

Alternatively, use the "Questions about your order" link in the conformation email you should have received when you purchased the package.


You can still use the "Contact Us" link on the Credit Card issues page to open a ticket, even if you used PayPal
~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

22-Feb-2019 19:22:16

Victoria rin
Jan Gold Premier Club Member 2019

Victoria rin

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
Eup said:
This might help.
Didn't receive my Treasure Hunter Keys


No, you don't understand. The payment went through, and everything seems fine. Its just that I did not receive my extra keys. I have the original 75 perfectly fine, so I'm assuming that the payment went through normally, so I'm guessing its NOT a payment issue, please let me know if i'm wrong. The link for "Didn't receive my Treasure Hunter Keys" is useless in my case, because it's not a "payment" issue I'm having. I just didn't receive the offer that was promised to me.

23-Feb-2019 06:22:04

Victoria rin
Jan Gold Premier Club Member 2019

Victoria rin

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
Tren said:
It may not be a "payment issue" as you see it, but it is an issue for the Payment Support Team, as you did not receive everything that you paid for.


Ok, thank you for clarifying. I've done some digging around reddit and the other forum posts, and it seems many others have this problem as well. Hopefully this gets resolved soon!

23-Feb-2019 06:48:36

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