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OMG ive been banned HOW?!?!?!?

Quick find code: 408-409-253-66078521

Kendals
Aug Member 2018

Kendals

Posts: 17Bronze Posts by user Forum Profile RuneMetrics Profile
I just tried to log my son onto his account because I monitor his gameplay because I'm the one who introduced him to the game. He plays with no aid like os buddy he doesn't have a facebook or twitter hes only allowed to play RS and that's it he doesn't wonder outside of RS. Now recently he was hacked and he lost his bank I posted about it but it wasn't under the right thread so it didn't get any attention its was a 350k lost so I said it was no big deal delete the two friends he had on his account and changed his public chat to friends only, he cant tell the difference. ****the account name kid4ever lvl 53 I think really nooby nothing special about it. can you please shed some light on this situation he was really growing to love runescape he finally beat out roblox :D he he only plays after school while im with him most of the times or near by watching him play all he does is slayer and kill hill giants he 2004 nooby c'mon man ive been playing for a really long time and im a huge HUGE advocate for this game, please don't let us down I don't know how to explain to my son that he has to make a new account because somebody stole his and caused him to get banned, he already took the hacking serious....ps after the hack I set up a bank pin so it was maybe 7 or eight days when it happen so I don't know if that helps any please please please

25-Jan-2019 01:22:33

Mega Duck
Nov Member 2013

Mega Duck

Posts: 2,531Adamant Posts by user Forum Profile RuneMetrics Profile
If the ban was caused by the hijacker, read through this article carefully before clicking the button at the bottom:
Account Bans

Note that it can take up to 28 days to get reviewed, but it's usually done much sooner.

I advise you to run a scan on your computer, before submitting an appeal.

Jagex recommended security software

Make sure you make use of RuneScape Authenticator, it is very effective in stopping 3rd parties access your accounts.

Finally, add 2-step verification to your registered email, it will protect your RuneScape authenticator from easily being disabled.

Instructions for how to add 2-step verification

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I'll also leave this here for you to take a read of, it includes troubleshooting hijacking, different methods which hijackers use and how to make the best of all the security features available:

Comprehensive account security

Hope this helps. :)

25-Jan-2019 01:29:01 - Last edited on 25-Jan-2019 01:38:06 by Mega Duck

Kendals
Aug Member 2018

Kendals

Posts: 17Bronze Posts by user Forum Profile RuneMetrics Profile
Ok no messages yet on my email but on the message center it just tells me to check account status. Also i just renewed that membership if this takes 28 days do i lose out on my mkney or does it recur normally even if the case isnt settled yet? Im lost rn i dont know what to tell him but runescape is still going through an update. Cant tell him to start over because hes so proud of what little he had accomplished

25-Jan-2019 19:15:27

Kid4ev3r
Aug Member 2018

Kid4ev3r

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
Thank you thank you thank you !!! You guys and gals are awesome over there jagex i really appreciate the response and support i understand the severity of the offense that took place but after investigating I was found to be innocent thanks and i and will.repay your guys with loyalty and great rave.

29-Jan-2019 18:20:58

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