Forums

Recovered Banned Account Help

Quick find code: 408-409-946-66090556

of 2
Malua
May Member 2006

Malua

Posts: 30,476Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi again
ivipy7943


Thank you for being so patient. I have finally had a response to the flag on your account.

While there are historic offences that you committed on the account (including a ban offence), the most recent offence that got the account banned was not committed by you.
It was, in fact, committed by a hijacker and it was hijacker activity on the account has caused the changes you can see e.g. different display name, Bank PIN removed, items not the same.

You need to review your email, computer and RS account security to make sure a hijacker cannot return.
Please work through these support pages:
Securing your computer
Securing your account

If you have time, I recommend you browse all the articles in the Security section of the Support Centre.
Forum Community Helper -
Information about the Community Helper Team

22-Mar-2019 21:58:14

hectorsrage
Sep Member 2018

hectorsrage

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
I just tried to login to my alt account and found it permanently banned back in January. I haven't been on in awhile because my mother had been battling cancer. It said I was macroing and using botting . I have never used either. The only thing I can think of is I was using R S Buddy and I thought that was ok by Jagex. I must have been misinformed. Can anyone tell me whats the chances of me getting that account back. I have a ton of hours, days, years and membership money in that account.


Thanks for any assistance

26-Mar-2019 07:33:11

Malua
May Member 2006

Malua

Posts: 30,476Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
hectorsrage


"Can anyone tell me whats the chances of me getting that account back."
Roughly about 30% of ban appeals are accepted and the ban removed.

If you succeed at getting the ban removed, you should take some steps to review your security.
It is possible to walk away from the game for a while without a hijacker getting in to your account - it just depends on how secure your account is.
Work through these instructions: Securing your account
Forum Community Helper -
Information about the Community Helper Team

26-Mar-2019 07:55:40

Quick find code: 408-409-946-66090556Back to Top