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Bought a bond but not appearin

Quick find code: 410-411-620-66090241

Ilya211
Mar Member 2019

Ilya211

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
so i bought a bond yesterday and it hasnt appeared in my bond pouch or anywhere else.
Could i have bought a bond on a different account?

I got an email frm jagex detailing my character name which is different to my runescape character name. Im so confused :(

I tried reset the password from the character name from which jagex confirmed the pruchase from but it said character name is unavailable. I tried reset and they said sorry.

What do i do? :(

17-Mar-2019 10:21:12

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 12,807Opal Posts by user Forum Profile RuneMetrics Profile
Hi Ilya211.

I'm one of the official Community helpers, and I've moved your thread to the Community Led Payment Support forum where it will be easier to get you the advice you need.

It sounds as though you bought the bond on the wrong account. See this support page for advice:
Find my Bonds

If that doesn't help, then use the Contact Us button at the bottom this page to raise a payment support ticket. Explain the issue in the additional information box.
Refunds
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17-Mar-2019 10:42:47 - Last edited on 17-Mar-2019 10:45:28 by Asahel Frost

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