I'm one of the official Community helpers, and I've moved your thread to the Community Led Payment Support forum where it will be easier to get you the advice you need.
It sounds as though you bought the bond on the wrong account. See this support page for advice: Find my Bonds
If that doesn't help, then use the Contact Us button at the bottom this page to raise a payment support ticket. Explain the issue in the additional information box. RefundsGlad to be of service (Powered by GPP™ - Share and Enjoy!)
Forum Community Helper (info)
- Last edited on 17-Mar-2019 10:45:28 by Asahel Frost