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Missing bonds

Quick find code: 410-411-636-66092315

Malua
May Member 2006

Malua

Posts: 30,802Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Cobrain1


So, you did see them in the currency pouch?
It sounds to me like you might have redeemed them for something if they have gone missing.

Try the I can't find the RuneScape Bonds I purchased support page.
Click on 'Yes' then click on 'Contact Us' to get to a message form to message Billing Support.
Fill out the form as best you can then use the free text box to explain that two Bonds went missing and ask them to check to see if you accidentally redeemed them.
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28-Mar-2019 22:08:38

Malua
May Member 2006

Malua

Posts: 30,802Sapphire Posts by user Forum Profile RuneMetrics Profile
The 'early name change' choice is used to change your display name a second time during a month without having to wait for the next free name change.

If you haven't even done one display name change this month there is certainly no need for a second 'early' name change. O_o

Use the contact form, explain you might have accidentally redeemed the Bonds for something and ask for the redeem to be reversed and the Bonds returned to your currency pouch.

The OSRS Bond redemption popup is a bit confusing, mis-clicks happen - take your time and don't rush when working with the OSRS Bonds.
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28-Mar-2019 22:22:31

Cobrain1
Oct Member 2018

Cobrain1

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
This may seem odd but it seems impossible to contact someone that can help me. I have searched 'contact support ' in the forms and it comes up with people that are facing the same problem as me. it seems that the people who are trying to help have little to no Idea how to do so. Is there an email or a link that you might have?

29-Mar-2019 03:22:59

Malua
May Member 2006

Malua

Posts: 30,802Sapphire Posts by user Forum Profile RuneMetrics Profile
You need to get your account checked by the Billing Support JMods.
They work UK business hours, they don't come into the forums and they can only be contacted via the webforms in the Support Centre.

Please follow the instructions I posted in my first reply - click on the link I posted and follow the instructions posted above.
Your webform request goes into a queue to be dealt with but you should be replied to within 48 hours.
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29-Mar-2019 03:59:41

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