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Membership problems :/

Quick find code: 410-411-674-65973492

Lucifer NZ
Oct Member 2019

Lucifer NZ

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
Hello! To whomever is reading this.

I just recently brought the "1 Month" membership package, But.... My account didn't Update or get upgraded to membership, I got sent an email including the 'Receipt' With my transaction number take of time. ETC. But, I still haven't gotten the membership.

So yes, this is quite a shame and I'm wondering if I could get staff to help me out here, and I'm wondering if I should show my transaction number and receipt.

Thanks In Advanced!~

17-Dec-2017 00:05:30

Malua
May Member 2006

Malua

Posts: 32,858Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Roofus1209


Any payment you make is confirmed by a message in the 'Messages' tab of the account you paid for.

Firstly, check your account:
Click on 'Account' at the top of this page and log in to get to the 'Messages' tab.
Check any other accounts you own.

If you received an email, it would have been addressed to the Display Name of the account you paid for.
Was the email correctly addressed to the right Display Name?

The usual reply to a problem like this is:
* You paid for the wrong account
* You used a slower payment method and the payment is still processing

If you find you paid for the wrong account, the membership can be transferred via the Transferring membership between accounts support page.
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17-Dec-2017 03:03:24

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27-Dec-2017 19:50:06

Malua
May Member 2006

Malua

Posts: 32,858Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Fable X20


Any payments you make are confirmed with a message dropped in to the 'Messages' tab of your account here on the website.
Please check the confirmation message to see if you purchased Gold Premier or perhaps purchased the ordinary twelve month subscription instead.

If you find you accidentally purchased the ordinary twelve months membership, you need to do two things:
1. Purchase the Gold Premier
2. Apply for a refund of the twelve months membership via the Refunds support page.

Finally, you need to edit your post and remove your email. It is not advised to post a personal email into the public forums.
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27-Dec-2017 20:01:03 - Last edited on 27-Dec-2017 20:02:20 by Malua

Twillow
Aug
fmod Gold Premier Club Member
2005

Twillow

Forum Moderator Posts: 40,913Sapphire Posts by user Forum Profile RuneMetrics Profile
Hello Fable X20

I've had to hide your post, due to the personal transactional information you provided.
Also, please do not continue to post on multiple threads, as Malua has provided you an answer here.
We'll let you skip puzzles when you let us skip bosses. ~Foxxie

@Twillow_RS|| #teamblue|| #Purple4life

28-Dec-2017 00:21:13

Fable X20
Sep Member 2019

Fable X20

Posts: 50Iron Posts by user Forum Profile RuneMetrics Profile
HOPE IT IS OKAY TO POST HERE. I am not a computer whiz folks and cant really find a way to contact Jagex support. I personally didn't request a darn dispute my financial institution did,and I have requested that they reverse it that I may use my account and get any refund due. They did reverse 1 and not both not sure why and weeks after making a request for the second to be reversed and being told they are expediting my request I am still waiting lol I truly have no control over this entire situation ,but am trying to work out. For as many years as I have been a Paying customer to Jagex I should think they would be a little more reasonable in this matter. After all it isn't like I didn't pay for my membership they had money for 3 when I only have 1 . It said somewhere at the cart I owed 100$ ??? I even tried to go that route thinking they would be honest and refund all due monies to my account but it was refused by bank because Jagex tried to take it not once but twice I was at bank and they showed me on the screen. Please open my account even on a free to play account until this matter is cleared up that I can let the few people I know that I am alive still ect. again I have no control over the darn card provider institution but am doing all I can to get fiserv to correct the problem

27-Apr-2019 18:56:36

Malua
May Member 2006

Malua

Posts: 32,858Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Fable X20


You certainly have had a number of problems with your payments over the past 18 months but, each time there is a problem, it is unique and separate to the previous problems.

Latest problem: Original message details are unavailable.
the disputed charges are for accounts identified as Fablex20 with no space between Fable and x20 and also have a small case x instead of capitol letter X.....
......I don't believe the other 2 accounts that have been disputed are even active accounts.
Jagex assigns membership to the account you are logged into at the time you make the payment.
Maybe the accounts were not active but you must have been logged into them when you made the payments you are disputing.

If you feel a payment has been made in error, you need to contact Jagex via the Refunds support page.
DO NOT FORCE A REFUND VIA YOUR BANK.
If you force a refund via your bank, Jagex will freeze the account until you reverse the chargeback and then contact them to apply for a refund.

You have to keep contact with your bank to see what is happening with the money return.
Check your bank statements. You should be able to see the movement of money to and from Jagex.
If you are certain your bank has reversed the chargeback, message Billing Support.

I also recommend you use the Forgotten login support page to try to locate those other accounts.
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28-Apr-2019 05:27:00

Fable X20
Sep Member 2019

Fable X20

Posts: 50Iron Posts by user Forum Profile RuneMetrics Profile
My bank just advised me today that the second disputed charge has also been reversed as of today finally. Can you now please review this matter and open the account and refund the payments for non existing accounts to my account please

06-May-2019 22:44:12

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