Membership problems :/
Quick find code: 410-411-674-65973492
Any payment you make is confirmed by a message in the 'Messages' tab of the account you paid for.
Firstly, check your account:
Click on 'Account' at the top of this page and log in to get to the 'Messages' tab.
Check any other accounts you own.
If you received an email, it would have been addressed to the Display Name of the account you paid for.
Was the email correctly addressed to the right Display Name?
The usual reply to a problem like this is:
* You paid for the wrong account
* You used a slower payment method and the payment is still processing
If you find you paid for the wrong account, the membership can be transferred via the Transferring membership between accounts support page.
Any payments you make are confirmed with a message dropped in to the 'Messages' tab of your account here on the website.
Please check the confirmation message to see if you purchased Gold Premier or perhaps purchased the ordinary twelve month subscription instead.
If you find you accidentally purchased the ordinary twelve months membership, you need to do two things:
1. Purchase the Gold Premier
2. Apply for a refund of the twelve months membership via the Refunds support page.
Finally, you need to edit your post and remove your email. It is not advised to post a personal email into the public forums.
27-Dec-2017 20:01:03 - Last edited on 27-Dec-2017 20:02:20 by Malua
I've had to hide your post, due to the personal transactional information you provided.
Also, please do not continue to post on multiple threads, as Malua has provided you an answer here.
You certainly have had a number of problems with your payments over the past 18 months but, each time there is a problem, it is unique and separate to the previous problems.
Latest problem: Original message details are unavailable.
the disputed charges are for accounts identified as Fablex20 with no space between Fable and x20 and also have a small case x instead of capitol letter X.....
......I don't believe the other 2 accounts that have been disputed are even active accounts. Jagex assigns membership to the account you are logged into at the time you make the payment.
Maybe the accounts were not active but you must have been logged into them when you made the payments you are disputing.
If you feel a payment has been made in error, you need to contact Jagex via the Refunds support page.
DO NOT FORCE A REFUND VIA YOUR BANK.
If you force a refund via your bank, Jagex will freeze the account until you reverse the chargeback and then contact them to apply for a refund.
You have to keep contact with your bank to see what is happening with the money return.
Check your bank statements. You should be able to see the movement of money to and from Jagex.
If you are certain your bank has reversed the chargeback, message Billing Support.
I also recommend you use the Forgotten login support page to try to locate those other accounts.
I advise waiting until Thursday or Friday this week to see if progress has been made.
A refund needs to be applied for via the Refunds support page.