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Forum Community Helpers?

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Amaterasu Mi
Nov Gold Premier Club Member 2007

Amaterasu Mi

Posts: 11,737Opal Posts by user Forum Profile RuneMetrics Profile
So, let’s talk about this initiative.

To start off with, here’s a list of Helpers:
L0NE DRUID
Pescao6
Dibi
Whos-Dr
YtHaar Mej
Stevie5646
Malua
Samora Kiba
Hugopluks13
Mexk
Leta
Gavo
VIP Tom
Bionicler898
Quest Luke
amazonkaty
Finance
Jeremy C
Asahel Frost
Nubby Nubnub
Seeker
Erehk
Dooogy0
0x416E61 (was Anatamize)
Mad Revant
Chow Chow
Pippyspot
Lucine
Alexander
Adakaye
Kathy
Maxi
Aggroblut
Iceberg

List compiled from Community Helper - Info and
https://support.runescape.com/hc/en-gb/articles/208513575-Community-Helper-Team


Now for some statistics:

One of these names cannot be found when doing ‘Search Users’. Maybe because of too many name changes to be able to trace their activity now.

Another one says (in their signature, no less) that they have retired.

The profiles of four more don’t show any posts in any Community Led Support forums (English or other). Of those four, only one has posted recently in another public forum.
(For clarification, ‘public’ does not include High-level, Clan-leader, Premier or Video maker.)

For seven more that have not posted in any Community Led Support forums in the last three months, their profiles do show posts made within the last 3 weeks.


In the interests of keeping this thread short, I’ll stop there. Not to mention that I’m nearly halfway through the list.


Thoughts/Questions

Both lists plainly need updating (at the very least, with corrected names).

Is the initiative still working as J-Mods wanted/intended it to?

Does it need re-evaluating?
Tweaking?
Changing?

Are there enough Helpers?
Too many?

29-Oct-2018 07:14:03

FiFi LaFeles
Dec Member 2015

FiFi LaFeles

Posts: 20,226Opal Posts by user Forum Profile RuneMetrics Profile
That's a lot of 'Helpers' for so few regular forum users. Most of the names - I never see them posting.

Probably time for a trim, but I doubt anyone at Jagex will bother to do that.
Le Chat Guerrier

Bwian's Towel & Grief Shop

29-Oct-2018 08:53:53

FiFi LaFeles
Dec Member 2015

FiFi LaFeles

Posts: 20,226Opal Posts by user Forum Profile RuneMetrics Profile
Or just remove the ones who don't actually do anything to help the community?

I doubt we need yet more FMods to monitor this neglected backwater.
Le Chat Guerrier

Bwian's Towel & Grief Shop

29-Oct-2018 10:43:14

FiFi LaFeles
Dec Member 2015

FiFi LaFeles

Posts: 20,226Opal Posts by user Forum Profile RuneMetrics Profile
Actually, I never did understand the selection criteria for the Community Helper title.
Even I got offered it - which I thought was hilarious - couldn't have picked a more inappropriate person. Mod Infinity would have had a heart attack if I'd accepted :P
Le Chat Guerrier

Bwian's Towel & Grief Shop

29-Oct-2018 10:46:00

Blackwing
Nov Member 2012

Blackwing

Posts: 40,837Sapphire Posts by user Forum Profile RuneMetrics Profile
I never really understood why they had to pick such a name for them; it implies that anyone who isn't a community helper, isn't helping the community, because otherwise you'd be able to get it pretty easily. Pretty useless system tbh when we already have forum mods.


FiFi LaFeles said:
Actually, I never did understand the selection criteria for the Community Helper title.
Even I got offered it - which I thought was hilarious - couldn't have picked a more inappropriate person. Mod Infinity would have had a heart attack if I'd accepted :P

Yo FiFi, would you happen to have an image of the offer? Just curious to see what it looks like, even though I'm never gonna get it.
"These ghastly beasts CAN be slain! They CAN be overcome!" -Borch Three Jackdaws

29-Oct-2018 10:56:53 - Last edited on 29-Oct-2018 10:57:02 by Blackwing

FiFi LaFeles
Dec Member 2015

FiFi LaFeles

Posts: 20,226Opal Posts by user Forum Profile RuneMetrics Profile
Sorry, no. It was an e-mail and I clear out my various e-mail accounts fairly regularly - this was probably 18-24 months ago, something like that.

It's just the usual sort of blurb you'd expect to see about being an active forum user and been seen helping people etc etc.

Firstly I thought it was a phishing attempt because it was a bit cheesy and sounded just like the wording a phisher would use. But I checked it out and it was legit. Then I laughed because I am sooooo not helpful.

I won't say who sent it, to spare their blushes, I don't even know if they are still with Jagex.
Le Chat Guerrier

Bwian's Towel & Grief Shop

29-Oct-2018 11:34:57

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29-Oct-2018 12:32:45

Iceberg
Sep Member 2008

Iceberg

Posts: 19,569Opal Posts by user Forum Profile RuneMetrics Profile
Profiled.

Will poke Customer Support here.


Profiled.

Amaterasu Mi said:
Now for some statistics:
So unfortunately the Community Helpers have no automatic list like the F-Mods have. It's a bit harder to keep track especially when there's two lists on the go. I'll enquire about keeping just the one list (the one in the Support Centre would be most up-to-date).

I'm pretty sure that Adakaye is Alexander (from the top of my head), which is why that name isn't appearing on the forum search.

Some helpers are part of foreign language communities, thus, help out in the other language sections of the forums, which may explain why some have little to no posts in the Support section on the English forum.

Now for me personally the majority of the time that I visit the support forums I find questions already answered (which I can only think is a good thing :) ) I'll try to make more of an effort to check the forums at different times now that I'm properly settled back into University again. (I do look most days. Promise!)

Amaterasu Mi said:
Is the initiative still working as J-Mods wanted/intended it to?
I'm fairly sure that they think it is - at the end of the day we're here as Support Volunteers so there isn't a massive amount to help out with. Players are getting the support that they need when posting and that's really what's important.

Amaterasu Mi said:
Does it need re-evaluating?
Tweaking?
Changing?
I wouldn't oppose to tweaking. We recently created and stickied a few threads in the Account Help forums in an effort to help to reduce questions on bans/hacks/items missing, etc.. I would like to see more of this on the Tech/Billing side.
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Community Helper

29-Oct-2018 12:39:50 - Last edited on 29-Oct-2018 13:33:58 by Iceberg

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29-Oct-2018 13:05:34

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