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What happen to my account ?

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sametye

sametye

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
So ive played OSRS for a while i have 2 accounts a main and a pure. I stop in once in a while to look around my accounts. Today i tried logging in and it said i needed to use my email account to log in to my account which ive never had to do before so i did. I even had the authenticator confirmed to log in from my phone. I log in and my account is in spawn island reset to lvl 1 .... This is my pure, so i go check my main its fine it also made me log in with my email but everything is there. So i went back to the my pure and logged in again and the name on the account is "Sametye". which is not my account name, the name i had was "Sickws6" which when i look up my name on high scores i see my account stats. i dont know why my account isnt coming up even on the phone the authenticator says "Sickws6" those numbers i use to confirm my account to log in. When i do reset password i get the email from Jagex saying "Sickws6" you have a password reset request from jagex ...... So where is my account ? why is it coming up as "Sametye" ? I cant even get a hold of Jagex because there is no place to submit a ticket. Anyone can help me that would be great, either with how to fix this or how i can get a hold of jagex for help. Even if i dont play as much as i used to i still put time and effort into the account and its pretty good i dont want to lose it for no reason. There is no bans or anything on the account never botted so no reason to reset if that was the case but my account when i log in is a different name then what it was before .... PLS Someone help:(

04-Aug-2019 08:33:05

Skod River
Nov Member 2009

Skod River

Posts: 7,356Rune Posts by user Forum Profile RuneMetrics Profile
Hey Sametye.

Well the login will never change , so make sure you use the correct login.

If you created your account after 10 Nov 2010 then would it be a email as a login before that date the first ever name.

How long ago was it when you played OSRS ?

Jagex never delete or re-rolling skills , so your account are out there for sure. ;)
Clan : Order Of Adventurers

FriendsChat : Ooa team

04-Aug-2019 08:45:25

sametye

sametye

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
I get on every couple months i was literally on maybe a month ago not even. when twitch gave the free membership i logged on then to both my accounts. Its the right account because ever since i set up this authenticator ive never taken it off my phone it even has my accounts name on the app thats the code i have to use to access the account so there is no question that its not the right account. when i go to reset my password on the email with the account thats linked to the email im logging in with it even says "Sickws6" doesnt say "Sametye" so i dont know what happen.

04-Aug-2019 08:59:07

Skod River
Nov Member 2009

Skod River

Posts: 7,356Rune Posts by user Forum Profile RuneMetrics Profile
I can see Sickws6 on OSRS highscore , so your account are there ;)

So i am pretty sure you did not use the correct login.

So i would suggest you to look into this article :

https://support.runescape.com/hc/en-gb/articles/206811825-Forgotten-login.


But i got a little feeling that Auth are out of sync , have seen a few cases like this , and it was Auth there was causing it.

So if you still have the Auth code genarator on your phone , then try this out :

Open auth app on your phone , then go to settings and then press on Sync the timer.
Clan : Order Of Adventurers

FriendsChat : Ooa team

04-Aug-2019 09:16:01 - Last edited on 04-Aug-2019 09:39:31 by Skod River

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