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Mod help please! false ban!Thread is locked

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Pet Succubus
Jun Member 2019

Pet Succubus

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
As the title says. I got 99 mining a few days ago, then went to afk ivy, farm runs and dailies after. Tried to log in on the 16th only to get a 2 day ban countdown message. Checked the offence, and it was the same copy/paste from other few day banned people. I've got the 5k wilderness kills wildstalker helmet, untrimmed slayer and and the support cape all as a level 3 skiller. I've never bot in my life, let alone how to, but why would i even take the risk when i have these massive personal achievements? The offence wasn't even appeal-able, so I tried to get in touch with customer support via the main game website, reddit and even twitter, not a single response on my issue. This ban just ended about 4 minutes ago as of now, but now i'm super paranoid, depressed, annoyed and straight up unsatisfied with the results so far. I wasn't even doing anything in game that was bot reportable; my xp gains were abysmal from just doing ivy as I watched youtube, so why would it focus on me? Now, if i get another one of these false bans on my account thats been worked on for stupid amounts of time and money, i'll probably get permabanned, all for doing absolutely nothing. The only thing that comes to mind that could even be remotely connected to the ban was me using alt1 specifically for the afk warden so i wouldn't get logged, and that doesn't even effect the game. I'm desperate, i don't even feel i can do anything because i might get another false report. Please, can I get any kind of assistance with this? Hell, i'd even be willing to ship my laptop as proof that i've done nothing wrong. All I ask is for help to resolve this mark on my record now. If i can just get help with this one thing, it'd make my entire year... So again, please, help me, im begging! If you need information i can get it to customer support! Side note, i accidentally ruined my last skiller which i just was able to meet total level with last dxp, so thats even more reason i wouldn't risk any of my achieves...

18-Aug-2019 10:21:48

Rooh
Jan
fmod Member
2006

Rooh

Forum Moderator Posts: 32,434Sapphire Posts by user Forum Profile RuneMetrics Profile
I've moved this to Account Help for now but will have to lock it later as you can't appeal bans on the forums.

I'll admit I don't know much about the software you used, but it could fall foul of this rule:

Rules of Runescape
"...tools that circumvent any of our mechanisms designed to automatically log out inactive users..."

As your ban has now ended, the best advice I can give you is not to use any third party software. Even if that software is supposed to be "safe" you still run the risk of something triggering detection.
My morning poem: "Coffee, coffee, coffee, everyone shut up. Coffee."

18-Aug-2019 11:13:22 - Last edited on 18-Aug-2019 11:14:29 by Rooh

ToP BaSS
Apr Member 2009

ToP BaSS

Posts: 17,682Opal Posts by user Forum Profile RuneMetrics Profile
Pet Succubus said:
The only thing that comes to mind that could even be remotely connected to the ban was me using alt1 specifically for the afk warden so i wouldn't get logged,


Macroing and Third-Party Software
Software that can be used to gain an unfair advantage in our games may not be used. This includes automation tools, macros, bots, auto-typers, and tools that circumvent any of our mechanisms designed to automatically log out inactive users.

18-Aug-2019 12:37:14

Rooh
Jan
fmod Member
2006

Rooh

Forum Moderator Posts: 32,434Sapphire Posts by user Forum Profile RuneMetrics Profile
@ OP, it looks like you're not coming back to reply, but hopefully there's some good advice for you.

Locking this now.
My morning poem: "Coffee, coffee, coffee, everyone shut up. Coffee."

18-Aug-2019 17:55:37

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