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AUTHENTICATOR LINK HELP

Quick find code: 408-409-189-66114747

[#84NK4F6W0]

[#84NK4F6W0]

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
I am currently trying to renable my authenticator since I have just purchased a new phone. The authenticator was already disabled. Here's the problem.
-Every time I click on the "ENABLE AUTHENTICATOR' link it sends me right back to the "ACCOUNT" settings page but this time in Spanish.

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06-Aug-2019 04:16:34

[#84NK4F6W0]

[#84NK4F6W0]

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
I have been using the Mobile Device version of the authenticator
- since I am going to use my phone as the authenticator.
Regardless of the instructions, both mention that I need to log in and click on the "ENABLE AUTHENTICATOR" link.

Maybe I will try on a different PC, or try on my phone.

06-Aug-2019 04:36:09

Toolmkr
Jul Gold Premier Club Member 2007

Toolmkr

Posts: 6,538Rune Posts by user Forum Profile RuneMetrics Profile
I'm having almost the same problem after getting a new phone.
I load the Authenticator and it tells me I need to scan a barcode or enter a key provided key.
I've gotten a lot of helpful tips but none tell me where I can get the barcode or key from the Jagex website.

06-Aug-2019 12:17:38

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