Forums

Account Banned for Macro (Maj)Thread is locked

Quick find code: 408-409-219-66114658

of 6
DoSayAWord

DoSayAWord

Posts: 16Bronze Posts by user Forum Profile RuneMetrics Profile
Good morning/evening,
On the 31st of July 2019, my account -DontSayAWord- was permanently banned for Macro Major on OSRS 24 hours after falling for a phishing website.

On the 30th of July ( around 10am), I saw on an #ad on Facebook for Runescape 3 mobile, reporting that it had been released and I just had to login to download (iOS). I'm usually very good at spotting phishing websites and emails, however this website had a .secure address, looked to similar to the Runescape address and on a phone screen I was 99% sure it was the real deal. After first entering my User and password, it then asked for my bank pin. It was at this point, I knew I screwed up.

I changed my password within 10 minutes, which understandably was really slow but my phone crashed, then needed rebooting, so it took some time. During all this time I was away from my computer from 8-5 so had no means of accessing it. I hoped I'd done enough to prevent anything from happening just until I got home. As soon as I got in, I enabled 2FA and I think I may have even changed the password 1 more time just to make sure.
Around 5/6pm I logged into my account on RS3, and something seemed off, I seem to have remembered being somewhere else, my display settings were different (in the sense of Chatbox moved, Magic tab closed etc), but nothing was missing and I carried on playing as normal).

On the morning of the 31st, I logged on, then went to lobby for about an hour, then logged back in, carried on playing and then within about 5 minutes, I was banned. I checked my account status and it said I was banned for Macroing in OSRS. At this point its important to state I have never actually played OSRS on this account. I have 1 hour game time on OSRS compared to the 2300+ hours on RS3...

I appealed almost instantly and can only hope for the best. I'm writing this forum post in the hopes of some attention as the Runescape Support Twitter page only gives default responses.

05-Aug-2019 18:37:16

DoSayAWord

DoSayAWord

Posts: 16Bronze Posts by user Forum Profile RuneMetrics Profile
I understand that appeals state that the response is within 14 days, and it is currently only day 5 of waiting, but after vigorous searching on many forums, some people say you'll get a response within a few days, and others say that Jagex never look through the Macroing appeals..

I fully support Jagex on the Bot Busting missions and agree that bots play a very dangerous part in Runescape, but I can hand on heart say I've never once botted... I hope the fact that only having 1 hour OSRS and thousands more on RS3 can act as some form as evidence for my appeal, but I'm praying Jagex can see that my account was accessed by another IP address on ,what I suspect, both RS3 and OSRS...

If anyone has got any advice on what my next move should be to get my account back, please suggest what ever you've got. I cant face starting over from scratch and if I don't gain access back to this account, then this will probably be it for me on Runescape.
:(:(:(

05-Aug-2019 18:44:42

DoSayAWord

DoSayAWord

Posts: 16Bronze Posts by user Forum Profile RuneMetrics Profile
Since being banned, I have changed my Password several times again to further secure my account & changed my email to a dedicated email for the account.
I can't click on the Authentication tab on the Account Page as it just times out ( I assume this is because of the ban ). So as far as security goes, I'd say I've done everything I can in my power to try and ensure nobody can get onto the account in future, assuming the account gets un-banned...

05-Aug-2019 18:48:27

Skod†River
Nov Member 2009

Skod†River

Posts: 7,400Rune Posts by user Forum Profile RuneMetrics Profile
Hey DoSayAWord.

Well since it is 5 days ago you did send your appeal in , then would i believe that you will hear something about that in the next few days time.

They do look into your appeal , but your account will only be unbanned if they see clearly that your account was out of your control at that time the offence got applied to your account or your Perm ban are pretty old (5years + old)

Yes you are correct about Auth , which you can't do anything about since the account are Banned.

Only advise i can give here is to sit and wait for the reply :)

Good luck.
Clan : Order Of Adventurers

FriendsChat : Ooa team

05-Aug-2019 20:20:51

DoSayAWord

DoSayAWord

Posts: 16Bronze Posts by user Forum Profile RuneMetrics Profile
How will the appeal response come through, will it be via email or via game messages? Iím worried in case Iíve put the wrong response email in😩 Iím just paranoid thinking Iím going to miss the reply

05-Aug-2019 20:51:04

Skod†River
Nov Member 2009

Skod†River

Posts: 7,400Rune Posts by user Forum Profile RuneMetrics Profile
You will get a reply to that email you used in the appeal as your contact email , and also get a message in that banned account message center. :) Clan : Order Of Adventurers

FriendsChat : Ooa team

05-Aug-2019 21:27:36

The contents of this message have been hidden

06-Aug-2019 00:39:11

The contents of this message have been hidden

06-Aug-2019 00:42:28

Quick find code: 408-409-219-66114658Back to Top