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My rare name was changed..

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[#XDDVRQ0RW]

[#XDDVRQ0RW]

Posts: 46Bronze Posts by user Forum Profile RuneMetrics Profile
My rare name was changed due to inactivity. I was getting burned out on the game and took a small break due to college / being deployed overseas with no internet. I started back in 2005.. I paid allot in sub fee's. Why was my account name taken away and given to somebody else?

Cameltard420? I don't smoke. I'm not really cool with this, and I feel that as an old player and supporter of the game, I should have been given more respect than to have my name taken away, especially when I paid hundreds and hundreds in sub fees.

I'm not trying to be difficult, but at the same time I'm just not cool with this. I tried reaching support, but there's no email that I can reach. What can I do? Non of my friends recognize me.

23-Aug-2019 03:07:32 - Last edited on 23-Aug-2019 03:09:21 by [#XDDVRQ0RW]

ToP BaSS
Apr Member 2009

ToP BaSS

Posts: 17,795Opal Posts by user Forum Profile RuneMetrics Profile
Inactivity = name loss. The name was not given it was probably taken because it became available.
No matter how much you pay the name is only kept if you log into game regularly - same for everyone.

23-Aug-2019 03:15:15

[#XDDVRQ0RW]

[#XDDVRQ0RW]

Posts: 46Bronze Posts by user Forum Profile RuneMetrics Profile
Definitely not how it used to be. Used to be that if you picked a name, that name was yours. I don't use drugs, so I'm not comfortable with the new name. Sorry.

I received a email request to account recovery that I had not put in, which was how I was alerted to this. I can't find out if somebody had logged in and changed it or what.. I have account authentication activated. But can't find a way to contact support to find out.

23-Aug-2019 03:42:59 - Last edited on 23-Aug-2019 03:52:49 by [#XDDVRQ0RW]

Malua
May Member 2006

Malua

Posts: 32,495Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Cameltard420


If Jagex removes a display name due to inactivity, they give you the opportunity to set a new name at first login.

If you logged in and found the name 'Cameltard420' set, then I suspect a hijacker has been on your account and stolen the old name.

When was the last time you logged in with your old name?
Jagex has not done any inactive account display name removal for several years.

Authenticator will not protect against something that happens outside the game as it only protects the account at game login.
Change the password to your email.
Check the logins to your email.
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23-Aug-2019 04:46:10 - Last edited on 23-Aug-2019 04:47:52 by Malua

Pinguicula

Pinguicula

Posts: 9,460Rune Posts by user Forum Profile RuneMetrics Profile
Jagex didn't give you the new name. When you lose a name because of inactivity, the first time you log in, you see something like [#NMUI4589K] and the game asks you to pick a new name. If you didn't pick your current name and Jagex didn't pick it then someone else got in to your account and changed it- possibly to free up your rare name for themselves.

For quite a while people kept their account names but there were problems with name hoarders using accounts that hadn't done a lot in the game to save names and then sell the names.

[Edit: ninja'ed by Malua :P]

23-Aug-2019 04:50:13 - Last edited on 23-Aug-2019 04:50:41 by Pinguicula

[#XDDVRQ0RW]

[#XDDVRQ0RW]

Posts: 46Bronze Posts by user Forum Profile RuneMetrics Profile
I can not find a way to reach support. What is the point of account authentication if it doesn't let me confirm through email a name change? Shouldn't it confirm with me? Just a terrible deal here.. I did all the right steps.

23-Aug-2019 13:08:15

Malua
May Member 2006

Malua

Posts: 32,495Sapphire Posts by user Forum Profile RuneMetrics Profile
[#XDDVRQ0RW] said:
What is the point of account authentication if it doesn't let me confirm through email a name change? Shouldn't it confirm with me?
Authenticator only protects your in-game account (game logins), not anything that can happen outside the game.
Authenticator is a random number generator that allows or prevents a game login. It does not send emails.
Information about Authenticator: What is the Authenticator?

A stolen display name is treated the same as items or gp stolen from your account.
Jagex does not replace stolen items, gp or display names.
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23-Aug-2019 14:53:09 - Last edited on 23-Aug-2019 15:24:21 by Malua

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