Did you have a unique account name? Did you have a unique Password? Did you have Authenticator? Did you have a Bank Pin? Did you have a 2 Step Email login? Did you login to your account on anything other than your home network? Did you download any client other than RS Official Client? Did you scan your computer with Malwarebytes? Did you follow any offsite link to log into RS?
- Last edited on 25-Jun-2019 01:41:50 by ToPáBaSS
It seems something like simple GP should be incredibly easy to track and recover. It doesn't quite make sense why they wouldn't from a business standpoint.
Your GP may have been used to purchase items from other players for instance. It would not be fair if the other players were penalised with a loss if Jagex were to take back the GP.
The "business standpoint" is common sense. If it were so easy for players to regain lost or stolen items and GP then there would be no incentive to keep a secure account. it would also tempt some to manufacture hijackings to their gain and benefit.
You agreed to the following...
Your account and license You are responsible for the activities of all persons who use your password to gain access to your account.
No matter which way you cut it your account was accessed by use of your account name, password, the access aided by lack of bank pin and authenticator. How exactly is unknown but you really need to trace where your lack of security lies.
There is no "recovered GP" to offer back and Jagex will waste vast amounts of time and energy tracking where the GP went. There is already "a cap on how much could be returned" - Zero.
Much better every account takes greater care in protecting their security and not fall for any of the various and very obvious pitfalls and see account security aids such as Bank Pins and Authenticator as the very merest of inconvenience and not a burden.
If people are too lazy about their security and make excuses not to use security features Jagex provide then, as we see on a very regular basis on these forums, they will put their own account in jeopardy and post the same old stories and excuses blaming others when the reasons lay nearer home.