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10 year old acc recovery

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bimsie pog

bimsie pog

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
I'm trying to get back an old account, at first I didn't even remember the name, but I found it somewhere in my email. Thing is it appears to have gotten hacked, as the email got changed 2 times to some throwaway email. In one of my appeals I somehow didn't get the CharNameUnavailable, but a username I didn't recognize.

As for the appeals themselves, I gave a mix of true/false information as it was so long ago when I was a kid, it's just kind of a blur. I do have some hard evidence though, for starters I still have access to the original email, I've only used one payment method which is Wallie-card (not sure about the hacker though) and I've never moved. Whoever hijacked me could live in India for all I know, it must look suspicious.

The rest of my information is the stuff I'm very unsure about. I remember a few passwords, one was a generic one I used for a bunch of stuff around that time, other one I vaguely remember the word that one of my passwords had. I don't know the order at all though, who does? The ISP I can name a few, and one of them have to be correct. Creation date I can give a range of about a year or so.

One thing about the creation is that I vaguely remember creating my account in a grocery store which had computers you could use or perhaps at a friend who introduced me. Would've been very close to my house though. And that's the thing.. I have no feedback. I'm sure I can give a combination of memories in my appeal which would make a good case, but it's so limited that it goes through a form where even the spelling matters and you got 300 characters to blurt out some stuff.

I wish there was some basic human logic involved because the activity must be suspicious and all that I'm saying only relates to before that activity began.

10-Aug-2019 19:53:35

Malua
May Member 2006

Malua

Posts: 32,190Sapphire Posts by user Forum Profile RuneMetrics Profile
"In one of my appeals I somehow didn't get the CharNameUnavailable, but a username I didn't recognize."
This means that you entered a different login in the recovery form from the other times.
You probably typo'd the login and should ignore that particular recovery response.

"One thing about the creation is that I vaguely remember creating my account in a grocery store which had computers you could use or perhaps at a friend who introduced me."
This means that you won't be able to supply the Creation ISP as you won't know the ISP the grocery store or your friend was using.
It also means you will struggle to recover the account as the Creation ISP is meant to be a piece of information that should 100% be known and correct.

If the account email was changed by a hijacker, it means that YOUR email was insecure at the time.
How quickly are the 'deny' replies arriving?
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10-Aug-2019 23:23:07

bimsie pog

bimsie pog

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
"If the account email was changed by a hijacker, it means that YOUR email was insecure at the time.
How quickly are the 'deny' replies arriving?"


Yes you are correct, my email was definitely hacked at some as it's my old email. I've gotten plenty of spam emails from my friends on msn/hotmail, it happens right? Especially when you're naive. I've been using gmail for a long time now.

Maybe I should note one thing, it was a pretty shitty account I think I was about lvl 73-78 by the time I quit, I didn't do that much member stuff and never really had a grasp on the game. I have no idea about the state of the account now, maybe it's been botted to the death.

My account had very balanced stats, I just a did a bit of everything. The last thing I really got into was getting my construction to about 40-50. Maybe my woodcutting was around 70-80ish.

I suppose knowing my account there must've been a long dead period in which I didn't play and then a sudden resurgence in activity, perhaps getting my skills more like a bot would be. It would be quite obvious if I got hacked shortly after, because I took a very long time to get to that shitty point, definitely not linear.

These are not the strongest points, I suppose by far the thing that frustrates me the most is that whoever controls the account now must live in another country, nobody close to me hacked me I'm 99% sure. I don't know how sophisticated the location logs are, but I'm in the exact house where I played all those years ago. And yes I got hacked on my email, but if you combine it with the fact that I have access to it and live in the same house. That's what I mean by logic, it sounds like bullshit if you separate them. Everything is so literal through the appeal.

11-Aug-2019 03:35:04 - Last edited on 11-Aug-2019 03:36:26 by bimsie pog

bimsie pog

bimsie pog

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
Is there any way to have an actual conversation with support at Jagex? Something like the WoW support ticket system. I get pretty much instantly denied, probably because I have been denied before.

I actually have access to 2 emails, one that was used for the account creation and one for an alt account. They should have the same IP-address activity around the time that I quit, next to probably a lot of other clues they were connected e.g friends. They also both have my name in it partially. I could even provide my actual ID card that I scanned both an expired one and my current one, and next to that I could also login to my online identity which is used by the government all which match my name that is present in the original email address. It's not a common name either.

I can imagine that providing this would be inappropriate for a game company, but the former thing about the double email access would be just another bit of evidence. Isn't it a little extreme that whoever would unjustly want this account to commit such extreme fraud?

11-Aug-2019 14:56:51

Skod River
Nov Member 2009

Skod River

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With a deny as fast as you say , is that not a good sign at all :(

You don't get past the first stage of the recovery.

I would suggest you to look into this article :
https://support.runescape.com/hc/en-gb/articles/206666629-Denied-password-resets

Where you will get some pretty good idea's of what information you need to provide.

Look into the Deny reply and see the reason of deny and what hints it gives you.
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11-Aug-2019 15:08:04

bimsie pog

bimsie pog

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
Everything is listed, even the country it was created in. Seems like a generic message not giving any hints. I also keep getting the message CharacterNameUnavailable, and in one email I got a name that I never heard.

The unfamiliar name exists when I add him in-game, but when I fill in the name in an appeal it's invalid. When I try to add my old character name in-game he doesn't exist, but I am able to use it for an appeal. What am I supposed to fill in?

Also not too sure which of the 2 emails I used to create my account, am I supposed to use it for an appeal reply? Because the emails I'm using currently have a new character attached to them, it says in the appeal that the email provided will be used for your account.

I basically want to recover whatever account was originally attached to either of my emails before 2010, when emails were not used for login.

11-Aug-2019 16:41:18

Malua
May Member 2006

Malua

Posts: 32,190Sapphire Posts by user Forum Profile RuneMetrics Profile
You should be getting the email addressed to "Character Name Unavailable", not to any other name.
I said in my first reply that you must have typo'd the login the time you got that other name.

If the account has been out of the game for three months, it drops off the High Scores.
If the account has been out of the game for years, its display name is removed and you cannot add the old display name to a friends list.

What are you supposed to fill in? The correct login. The login you set when you created the account.
If the account is ten years old or more, the login will be a 'username'.
If the account is less than ten years old, the login will be an email.

What email to set for the appeal reply? Any email you like as long as you currently have access to it.
If the recovery succeeds, that email will become the new registered email for the account (not a login, just the contact email).

Why don't you try the tool on the Forgotten login support page.
If you still have access to both those old emails, try a forgotten login request for each email and see what turns up.
Navigation: Still stuck? -> No -> Yes -> Email my login

And, if you find the login is still attached to an email you still have access to, there is no need to do a full recovery. Just reset the password via the Reset your password support page.
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11-Aug-2019 23:41:40 - Last edited on 11-Aug-2019 23:45:11 by Malua

bimsie pog

bimsie pog

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
Aha.. I tried to type in some random names for account recovery and said invalid username. I'm pretty sure I remember my character name I found it in an old email, the appeal also had 4 personal questions and trying an appeal for my new character for instance didn't have any of those questions.

The current email for my character was changed by the hijacker, actually in mid June and another time mid July which is an unlucky coincidence, probably a lot less trouble if I tried just a little earlier. I'm not even sure why I'm getting the confirmation in July as it was already changed then.

Do accounts older than 10 years have no relation to the creation email anymore? I would like to know for sure I remembered my character name. It's possible I'm appealing for a different account.

I tried retrieving my login through Still Stuck -> Yes -> No -> Reset Password -> referred to account appeal. But I'm pretty sure by "login name or email" they mean the current email.

12-Aug-2019 04:21:38

Malua
May Member 2006

Malua

Posts: 32,190Sapphire Posts by user Forum Profile RuneMetrics Profile
"I'm not even sure why I'm getting the confirmation in July as it was already changed then."

Beware of fake Jagex emails. The July email was most definitely a phishing email and the June email might have been a phishing email as well.
I hope you did not respond to either email - if they had a 'cancel' button, you should not have pressed it.

"Do accounts older than 10 years have no relation to the creation email anymore?"

Accounts older than ten years have a 'username' login, not an email login. These old accounts never had email logins.
The old account might or might not have a registered email, it depends whether you set one as it was not necessary to register a contact email with an account early on. <- You would find out if the account had an email once you attempt a recovery.

"I would like to know for sure I remembered my character name"

That's why I referred you to the Forgotten Login support page.

"I tried retrieving my login through Still Stuck -> Yes -> No -> Reset Password -> referred to account appeal."

The navigation I recommended was Still stuck? -> No -> Yes -> Email my login, not what you have posted.

"But I'm pretty sure by "login name or email" they mean the current email."

NO.
The key word in that phrase is 'login'.
Repeating myself here - if your account is ten years old or older, the login is a 'username' not an email.
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12-Aug-2019 08:22:36

bimsie pog

bimsie pog

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
I just tried the forgotten login again, I just had to answer no to everything. That's the page I wanted, it's kind of like a more forgiving appeal. Memory was just too vague.

Thank you.

12-Aug-2019 10:47:09 - Last edited on 12-Aug-2019 10:47:26 by bimsie pog

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