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New key for AUTHENTICATOR

Quick find code: 408-409-301-66114668

Toolmkr
Jul Gold Premier Club Member 2007

Toolmkr

Posts: 6,538Rune Posts by user Forum Profile RuneMetrics Profile
I recently replaced my Android phone.
When the 30 days was up for "Remember me" for the authenticator, the Authenticator would no longer generate a code. I had to disable it to get back in the game.
When I try to use the Authenticator it asks me to enter or scan the key. I have the key and I don't see where I can get one.
How can I get a new key so I can get the Authenticator up and running again?

05-Aug-2019 19:37:02

Toolmkr
Jul Gold Premier Club Member 2007

Toolmkr

Posts: 6,538Rune Posts by user Forum Profile RuneMetrics Profile
I can enable the authenticator on my account easily enough.
The problem is that the authenticator on my new phone won't generate a number so I can log in to the game. If I enable the Authenticator I'm locked out until I disable it again.
It asks me to set up the account name and scan or enter the key as if I've never used Authenticator.

05-Aug-2019 20:43:16

Skod River
Nov Member 2009

Skod River

Posts: 7,396Rune Posts by user Forum Profile RuneMetrics Profile
Well you need to clear that on your phone , you need to set it up again to get it to work (which you need a new secret key , since you had got a new phone)

Since you did disable it , then do you need to set it up again as at you never have used it before :)
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05-Aug-2019 21:31:16 - Last edited on 05-Aug-2019 21:32:48 by Skod River

Toolmkr
Jul Gold Premier Club Member 2007

Toolmkr

Posts: 6,538Rune Posts by user Forum Profile RuneMetrics Profile
I need a key from Jagex to enter or scan to set up the account with Authenticator.
The only option I get from Jagex is enable or disable. I can't find an option for a new key.

05-Aug-2019 23:27:21

Malua
May Member 2006

Malua

Posts: 32,537Sapphire Posts by user Forum Profile RuneMetrics Profile
Toolmkr said:
The only option I get from Jagex is enable or disable. I can't find an option for a new key.
Jagex don't operate the Authenticator programs we use. They are owned by other companies (Google, Microsoft, Authy).

The instructions pages to set Authenticator up are here (use either):
Setting the Authenticator - Mobile Device
Setting the Authenticator - Desktop/laptop (Authy)
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06-Aug-2019 01:23:12

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