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Help after false positive ban

Quick find code: 408-409-511-66100129

Donutkebabs

Donutkebabs

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
Important: This is not about unbanning my account or similar, but the lack of help regarding not being wrongfully banned again.

A few days ago I got wrongfully banned, I also created a thread here about it.

I got unbanned yesterday, account without any warning again and the ban is in the "quashed" list of offences (as I expected, as I played 100% legit)

BUT...the problem is the following part of the message I received from a mod:

"As part of our ongoing initiative to proactively review banned accounts, we’ve taken another look and we have concluded that though there is evidence of rulebreaking, it is insufficient to merit a ban. "

EVIDENCE OF RULEBREAKING....yeah right, I played absolutely normally, as always.

So what do I do now?!
Change my mouse and keyboard because it might be macro-able (Like I said, I did not use any.... sorry that i have some GAMING equipment!)?
Is it maybe because it is some cheaper and rather unknown stuff?
(Sharkoon drakona mouse and microsoft sidewinder keyboard)

I just....seriously, this makes me really just want to quit because I can not stand being lied at or being treated as I did something wrong, while I didn't AND not even telling me what it was.
Playing with the fear of a wrongful ban is really absolutely joy breaking.

False positives, well, happens, but then they would not say that there is EVIDENCE of rulebreaking, right?

I really don't know what to do, as I just played the game completely normal and yet there is allegedly eViDeNcE .... :|

PS: Yes, account was secured, nothing changed, authenticator still active, no code requested or similar

11-May-2019 16:11:23

Ladyolake
Jan Gold Premier Club Member 2008

Ladyolake

Posts: 3,723Adamant Posts by user Forum Profile RuneMetrics Profile
Well everyone on here are players like you.

Jmods rarely post on here... not sure how much they even read.

Just be thankful you got your account back.. So many do not.
The richest person is not who has the most. It is who Needs the least.

11-May-2019 17:29:15 - Last edited on 11-May-2019 17:29:34 by Ladyolake

Donutkebabs

Donutkebabs

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
Ladyolake said:
Well everyone on here are players like you.

Just be thankful you got your account back.. So many do not.


Yeah, so I can be glad to play again and get banned for PLAYING again? What a great way to play a game.

Where should I seek help? Write something to support? Where? How?

Fun? Enjoyment?
Nope, I could lose my account anytime while doing absolutely nothing wrong and simply playing the game.

11-May-2019 17:45:23

Ladyolake
Jan Gold Premier Club Member 2008

Ladyolake

Posts: 3,723Adamant Posts by user Forum Profile RuneMetrics Profile
Did you go to the account bans support page? that is the page to
appeal a ban.

If you look under the community led account help on the Forums, you will
see a sticky thread It is the 2nd sticky thread under community led account
help. It is called "banned acount (info). click on it.

The very first post if made by Malua. If you look on that first post you
will see in Orange "The APPEAL SYSTEM" Then look for the words
"Account bans" click that and read what you can appeal then at the
bottom of that page you will see in yellow "appeal ban" click it and
give jagex your info. You wont be allowed to add any kind of
explanation as Jagex has all the info on their digital records.

The wait is 14 days atm but according to what i have see stated, it
is less time than that.

good luck
The richest person is not who has the most. It is who Needs the least.

11-May-2019 20:44:58

Donutkebabs

Donutkebabs

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
I thought I made it clear that my account WAS banned and I don't need to appeal it anymore but fear that this crappy detection system will get me maaaybe again sometimes.

Why? I have nothing to fear if I don't use macros, bots, anything against the rules, right?
Yup and I still got the ban for ~2days but worse, a hint(afterwards with the unban msg) that:

"we have concluded that though there is evidence of rulebreaking, it is insufficient to merit a ban"

anyways, maybe I just type too much text or waste too much time in this game where I want to have .... fun ... and not be judged and treated like some cheater or fear that I might be banned again.

11-May-2019 22:35:38

ToP BaSS
Apr Member 2009

ToP BaSS

Posts: 17,418Opal Posts by user Forum Profile RuneMetrics Profile
Here may lie your problem...

Microsoft Sidewinder X6 Keyboard
Assign up to 90 macros

Sharkoon drakonia gaming mouse
11 function keys including the 4-way scroll wheel, software includes the macro-manager can be fully programmable

12-May-2019 00:58:44

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