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Alt banned without recourse

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hbn
Jul Member 2019

hbn

Posts: 1,082Mithril Posts by user Forum Profile RuneMetrics Profile
Back in September 2015, I traded my recently bonded ge mule "oakn" 100m in order to take advantage of the deals that came with the end of bonus XP weekend.

A few seconds later, it was forcibly logged out. The password wasn't changed, so I checked the offenses to find that it had been permanantly banned for RWT goldfarming.

This was rather shocking as I had never sold any gold. It was also curious that my main, which was logged in through the same computer, was untouched. None of my other mules were banned either. I only ever had around 3-5 at one time so it was pretty easy to check them. Even years later, no RWT offenses on this account or any other alt.

'oakn' had only ever traded my main and other ge mule alts, all belonging to me.

The only thing different this time was that I had been lazy and didn't have my vpn on and so my South Korean IP was visible, as I was visiting my extended family overseas at the time. I was confident that I could safely trade 100m between my own accounts, which was a larger increment than my normal trades because the opportunities during that BXP seemed better than usual.

I've tried contacting support, multiple times in the weeks after, then a year after I tried tweeting jagex support, only to be ignored. Jagex's policy is that support requests for RWT bans will be ignored, even from their own support statistics.

I know that the initial ban was based on automatic system because it happened right after I traded between my own accounts. But would the reviewer really have taken the time to see that it was between my own accounts after seeing a South Korean IP? I suspect that my case was seen as just another asian gold farming attempt.

tl;dr: my alt was autobanned for goldfarming and the review was insufficient, all support requests afterwards were ignored.
Former
Lord of Nuts
| Minigames Apologist

14-Aug-2019 11:42:55

hbn
Jul Member 2019

hbn

Posts: 1,082Mithril Posts by user Forum Profile RuneMetrics Profile
"If you find your account remains banned beyond the 48 hour mark, it means there was no mistake, an offence was committed on your account."

If an offense had been commited by oakn, why was it the only account to have been affected? Jagex policy is to ban all alts and the main when an account RWTs:

"You may log into multiple accounts across all versions of RuneScape at the same time. However, any account you are using must not be involved in any rule breaking or exploitative activity. Any penalties or sanction for such behaviour will be applied to all of your accounts."
Former
Lord of Nuts
| Minigames Apologist

14-Aug-2019 11:46:28

Skod River
Nov Member 2009

Skod River

Posts: 7,349Rune Posts by user Forum Profile RuneMetrics Profile
Hey HBN.

It is not good news , when the offence are RWT...

If you look into this article :

https://support.runescape.com/hc/en-gb/articles/115002238729-Account-Bans

Is that offence one of the baddies , so there are really nothing you can do about that.
Clan : Order Of Adventurers

FriendsChat : Ooa team

14-Aug-2019 11:47:12

hbn
Jul Member 2019

hbn

Posts: 1,082Mithril Posts by user Forum Profile RuneMetrics Profile
Why then, are all my other accounts unaffected, including this one, *which has been around for 15 years? Former
Lord of Nuts
| Minigames Apologist

14-Aug-2019 11:52:19 - Last edited on 14-Aug-2019 11:54:17 by hbn

Skod River
Nov Member 2009

Skod River

Posts: 7,349Rune Posts by user Forum Profile RuneMetrics Profile
None of us in here can tell you why , since we have no access to their investigation of the account before the offence got applied.

Just know with a offence like that , are all doors closed.

I am sorry about your lose.
Clan : Order Of Adventurers

FriendsChat : Ooa team

14-Aug-2019 12:01:00

hbn
Jul Member 2019

hbn

Posts: 1,082Mithril Posts by user Forum Profile RuneMetrics Profile
Well at least I can have some closure now, knowing that oakn is gone forever :P

Thanks for the clarification, skod.
Former
Lord of Nuts
| Minigames Apologist

14-Aug-2019 12:31:12

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14-Aug-2019 17:22:43

Skod River
Nov Member 2009

Skod River

Posts: 7,349Rune Posts by user Forum Profile RuneMetrics Profile
Hey Joseslin.

I am sorry to hear what happen , but sadly are there nothing you can do , since that appeal from 1 year ago , IS their final say in that matter , so that account are gone.

Just to clear something out here , when your account got banned , then was it not for something you did at that time, it could have been something there happen a few days/weeks prior the ban kicked in.

Sorry for your lose.
Clan : Order Of Adventurers

FriendsChat : Ooa team

14-Aug-2019 18:06:09

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