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Samora Kiba
Jan Member 2008

Samora Kiba

Posts: 8,177Rune Posts by user Forum Profile RuneMetrics Profile
Hey all,

There has been a surge of reports the past few weeks that players are getting unsollicited password reset emails. If this happened to you, don't panic, and don't click on any links.

Here's what we know:
- It just takes a login name to send a password reset email. If I know your login name and hit 'forgot password', you get that email, without me having access to your account. It used to be a scare tactic.
- Most of these emails appear to be legit. This doesn't mean that you should be worried. Your password will not be changed without confirmation through email. In other words, if you ignore them, nothing will happen.
- In case they aren't legit, you can simply ignore them as well.
- Many of these emails start with 'character name unavailable'. This is possible if the account that the reset was sent for has been inactive for several years. Others will start with a display name.

Here's what you can do:
- First, scan your computer for malware, just in case.
- After that, ensure your email is safe. If your email is safe, your account is too. Ensure it has a strong password and 2-step Authentication.
- If the email made you nervous, you can always request a password reset yourself and change your password. If you do so, don't re-use a password you used for any other site.
- You can either delete the unwanted password reset email, or forward it to '
reportphishing@jagex.com
' for investigation.

You're not alone, many players are affected. We have a few theories about the cause, but so far we don't have reason to believe it's associated with actual hijacks. I will let you know here if I know more.
~Samo

Community Helper

Member of the godless. It's not that I don't want to devote my soul to an RS god, the problem is that I can't find it.

20-Aug-2019 22:58:25 - Last edited on 20-Aug-2019 23:01:06 by Samora Kiba

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