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name change required

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Arjun SeKhOn

Arjun SeKhOn

Posts: 84Iron Posts by user Forum Profile RuneMetrics Profile
hello i would like to change my name. This account i have is very old (infact has a regular username not email) and i would like to keep using it as a f2p pure however my name is my real life name.. and is inappropriate.. and i would like to change my name but not have to pay for it..

04-Jul-2019 23:16:18

Arjun SeKhOn

Arjun SeKhOn

Posts: 84Iron Posts by user Forum Profile RuneMetrics Profile
Please read bullets No. 8 and 9 under their privacy policy and you can clearly see that Jagex the company is "committed" and obligated to protect my private information. As here I need help with this do not turn me away simply because you think you know the answer but you do not clearly considering the fact that the faq you linked me has no relevant information for my question.

05-Jul-2019 20:05:26 - Last edited on 05-Jul-2019 20:06:40 by Arjun SeKhOn

Samora Kiba
Jan Member 2008

Samora Kiba

Posts: 7,946Rune Posts by user Forum Profile RuneMetrics Profile
What an interesting thread.

Allow me to participate in this game of legal matters.
As you have read point #9 of the Privacy policy, you also know how to request a change in personal data.
'9. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
- Request erasure of your personal data:
If you wish to exercise any of the rights set out above, please Contact us.
CONTACT DETAILS
Our full details are:

Full name of legal entity: Jagex Limited

Name of external DPO: Robert Healey

Email address: DPO@jagex.com

Postal address: Suite 511, The Greenhouse, The Custard Factory, Gibb Street, Birmingham, B9 4AA.


Please get in touch there if you feel this is in violation of your privacy. I'm sure you appreciate changes to personal data aren't made over something silly as a Runescape Forum post. That would be against the Privacy Policy.
~Samo

Community Helper

Member of the godless. It's not that I don't want to devote my soul to an RS god, the problem is that I can't find it.

06-Jul-2019 15:01:36

Tiffrum
Apr Gold Premier Club Member 2007

Tiffrum

Posts: 641Steel Posts by user Forum Profile RuneMetrics Profile
If you have read the article on your privacy right you will have read this bit:

TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests, in which case we will inform you of an extension period of up to 2 months. In this case, we will keep you informed on progress.

So don't expect a reply yet.

06-Jul-2019 20:39:49

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