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Account Hacked

Quick find code: 408-409-835-66115910

G2P
Jun Member 2019

G2P

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
Hello, I am writing this to try and speak with someone about recovering an account from around 2004. I can provide screenshots of different times I have received information on the account. I was very young when I originally made the account. Most of my payments where with prepaid cards from the store or from my mothers card which she hasnít had in over 10 years. I can provide most of the information besides the transactions due to above. I have tried recovering the account for ages now, to no avail. I still have the original email it was registered to and can even tell you when I have moved and even the people I played with. It would be great to talk with someone about this directly as it seems I am not having any luck with the automated system.
Please help and thank you

13-Aug-2019 16:00:46

G2P
Jun Member 2019

G2P

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
I just tried it again. Still denied. Was basically instant even though I even provided old ticket numbers and information on original card holder which it doesnít seem anyone would have had time to check... why is it made near impossible just to get help from a real person

13-Aug-2019 17:04:06

Skod†River
Nov Member 2009

Skod†River

Posts: 7,362Rune Posts by user Forum Profile RuneMetrics Profile
Hey 0ut Playing.

A deny as fast you get it , are not a good sign at all :(

It means you don't get past the first stage in your recovery attempt , which are done by a computer.

You need to focus in creation details to get past the first step , and screen shots and such are worthless information about your recovery.

So i would suggest you to look into this article :

https://support.runescape.com/hc/en-gb/articles/206666629-Denied-password-resets

Which will give you some idea's of what information you need to provide.
Clan : Order Of Adventurers

FriendsChat : Ooa team

13-Aug-2019 18:08:04

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