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not receiving e-mails

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GR1ND5
Jan Member 2018

GR1ND5

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
I am on the registered email account, I have requested emails and apparently they have been sent. I have rang apple and spoke with them and there is no problem with my email and they have suggested to get intouch with you guys as they say there must be a problem on your end.

please sort this thanks.

GR1ND5

14-Aug-2019 09:23:12

Malua
May Member 2006

Malua

Posts: 32,524Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
GR1ND5


Work through the points in the Not receiving emails support page to try to get the email to arrive.

You haven't said which email you are trying to receive.

Because Jagex send their automated emails from a number of different email addresses, the usual fix is to put through a change of registered email to a different email (different email provider) then try sending yourself the email again.
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14-Aug-2019 10:17:15 - Last edited on 14-Aug-2019 10:18:43 by Malua

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