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Can't purchase mem w/ CC

Quick find code: 410-411-648-66094226

2qp
Feb Member 2019

2qp

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
Hoping a mod or someone will see this. I'm trying to purchase a membership on my account however there is no option to pay with a Credit Card. My other accounts show this option but not on this account. Any help?

07-Apr-2019 22:54:38 - Last edited on 07-Apr-2019 23:01:38 by 2qp

Malua
May Member 2006

Malua

Posts: 30,773Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
2qp


Jagex sometimes restrict the available payment options to an account.

Check the payment page - what payment options are you being given?
If there is maybe only two ways to pay (PaySafeCard and one other) it will confirm that the account is restricted.

Alternately, is your account a mobile based RS account?
You might have to use the app to buy membership.
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07-Apr-2019 23:30:04

2qp
Feb Member 2019

2qp

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
The only payment options I'm being given are zGold-MOLPoints or PaySafeCard. I've used this account on mobile however it was created well before mobile came out. I'f I buy membership on mobile it applies to one of my other accounts. I'm based in USA if that helps.

07-Apr-2019 23:56:55

Malua
May Member 2006

Malua

Posts: 30,773Sapphire Posts by user Forum Profile RuneMetrics Profile
Well, it certainly looks like the account is payment restricted.

What can you do?
If the account has recently been through an 'unpaid balance' issue, you won't be able to do anything other than pay with one of the options you are being shown as Jagex won't accept any other method of payment.

If the account was hijacked and the 'unpaid balance' problem was left behind by a hijacker, you can message Billing Support and request that the restriction be removed.
To do this, use the 'Contact Us' button on the Settle an Unpaid Balance support page.
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08-Apr-2019 00:17:00

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