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some friends cant enter game.

Quick find code: 15-16-718-66109755

joyn
Jan Gold Premier Club Member 2018

joyn

Posts: 25Bronze Posts by user Forum Profile RuneMetrics Profile
After the game is updated, some of my friends can't enter the game. Currently these friends are in China, and also follow the prompts to turn off the firewall but not yet.
The following conditions exist now:
1.The game client only loaded about 60% then stops,and pops up the message as"there was an error loading the game configuration from the website. If you have a firewall, check that this program is allowed to access the Internet.(7,28)".
2.It took very long time to load only a few of the rs official pages parts and often cant load any.


Still wait for help and thanks.
:P

09-Jul-2019 06:42:10 - Last edited on 09-Jul-2019 07:05:42 by joyn

joyn
Jan Gold Premier Club Member 2018

joyn

Posts: 25Bronze Posts by user Forum Profile RuneMetrics Profile
Some of my friends ( they are in China now) respond as follows:
1. About the game client:

Now the game client can be fully loaded occasionally(if wait a long enough time) . After entering the account information and entering the game, the display content is all black.
2. About rs offical website:

Now the official website's webpage can be displayed. After clicking "sign in" and entering the account information, the prompt cannot be logged in and the message "protected by reCaptcha is invalid" (it is a kind of google service after checking it. I heard that some google services are invalid in China) .

Because the newly updated game content is great, the 50% discount on some items in solomon's store and the new summer bag are all exciting. So they would like to log in to the account on the official website for related operations (such as account management and access to shop, etc.), but now they can not access the above.

Hope to help solve and thank you.
:P

09-Jul-2019 12:09:00 - Last edited on 09-Jul-2019 14:30:50 by joyn

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