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Pontoons
Oct Member 2019

Pontoons

Posts: 71Iron Posts by user Forum Profile RuneMetrics Profile
Hi Jagex,

Thank you for your recent news post about the player support upgrades. I think the potential live chat and instant response services would be a great addition.

I was just wondering if with these streamlined processes, would you have capacity to review permanent ban appeals which you do not currently review? At least a trial run at reviewing these would be greatly appreciated.

Kind Regards,

23-May-2019 01:01:49

Vlumondoxa

Vlumondoxa

Posts: 2,031Mithril Posts by user Forum Profile RuneMetrics Profile
Pontoons said:

I was just wondering if with these streamlined processes, would you have capacity to review permanent ban appeals which you do not currently review? At least a trial run at reviewing these would be greatly appreciated.

I'm pretty sure that all ban appeals are being reviewed.
I don't have a signature, but wanted to have some content here.

25-May-2019 21:04:05

Skod River
Nov Member 2009

Skod River

Posts: 7,390Rune Posts by user Forum Profile RuneMetrics Profile
Well just because there are a few offences their can't be appealed , do that not mean that Jagex don't look into them.

Mod Stevew was so kind to tell us how it works , so before any ban kicks in are there at least 2 different J mods looking into it , and if both agree , then will the offence be slammed into the account.

Only chance their are if they wants to look into those offences , are if Jagex decide to change some rules.

So i would not hope for anything like that happen about those 4 offences which we can't appeal.

But i am only guessing here , so maybe will they change their mind in the future :)
Clan : Order Of Adventurers

FriendsChat : Ooa team

26-May-2019 12:06:43

Pontoons
Oct Member 2019

Pontoons

Posts: 71Iron Posts by user Forum Profile RuneMetrics Profile
Thanks for your input Skod.

I know that Jagex will try hard to ensure that when the ban is placed, it is correct.

However, there is currently no review process in place once the ban has been put on the account.

It would be very helpful to have this process to allow people to submit evidence against the ban where it is present. What Jagex have interpreted as one thing, may actually be something else when evidence is provided by the player.

Although I do understand that they may get in-undated with ban appeals from non-legit players; Which is why a trial period would be good to see what happens.

Whilst I would much much much prefer to have a trial period of reviewing account bans, another proposal could be to return accounts which have had these types of bans to game after 5 years with their banks wiped of everything.

Please do not mistake me for someone who thinks real world trade is acceptable in game. Just trying to think of a 'fair' way to give people back their accounts who may have been banned but perhaps did not deserved it.

26-May-2019 16:09:08

Skod River
Nov Member 2009

Skod River

Posts: 7,390Rune Posts by user Forum Profile RuneMetrics Profile
I can't see any reasons of why they should look into those offences , beside what they already are doing before the offence got slammed into a account.

I know it is heartbroken when something like that happen , but please keep in mind that even it was not YOU doing those bad things , then was there still a offence committed , should Jagex give those accounts a second chance ?

I know there are some tragic cases out there , but i can't see anything there would help those cases at all.

It is always a good thing that they are looking into of how can we improve their costumer support , but how to improve it , no clue , don't have the full picture of how they are doing it. ;)

Live support could be a good addition , but i can also see the downside by having it , there are a reason of why the hide as they do today :P
Clan : Order Of Adventurers

FriendsChat : Ooa team

26-May-2019 19:51:56

Pontoons
Oct Member 2019

Pontoons

Posts: 71Iron Posts by user Forum Profile RuneMetrics Profile
Hi Skod,

Thanks for your input again.

I believe that some mistakes might be made, such as trading between two accounts which both belong to the same owner but was mistaken as real world trade.

I'm no sure what checks Jagex makes on the trades prior to banning. Which is why it would be helpful to discuss with them what has happened and to provide evidence where necessary, such as evidence proving the two accounts belonged to the same owner.

I do also see downsides to the live chat such as toxicity towards customer service from players, or unwarranted ban appeals; however, the idea does show that Jagex is really wanting to move forward with their interactions with the players.

I play OSRS now and I'm really pleased with just how much communication there is between Jagex and the player base. Sometimes a little too much!

27-May-2019 02:35:46

Samora Kiba
Jan Member 2008

Samora Kiba

Posts: 8,009Rune Posts by user Forum Profile RuneMetrics Profile
This all sounds very familiar..
Anyways:
Original message details are unavailable.
Jagex can *very* easily see whether 2 accounts belong to the same person. This is one of the first checks that are already being done as part of the investigation. Players can safely transfer money to their alt accounts, that does not trigger a RWT ban. Therefor, proving that you own both accounts does not affect the RWT ban.

Besides, there is no evidence that you can provide that can be considered valid information. Screenshots and similar can easily be faked. Other people vouching for you is not reliable either. Jagex can only rely on the evidence their own system gathered, and that evidence is already thoroughly checked by multiple Jmods before a ban is applied.

Jagex already has a ban review process, and decided to not include some types of bans for several reasons. I certainly do hope the live chat and instant reply services won't be spammed with players trying to appeal a ban that can't be appealed, I doubt the live chat is meant as bypass for players who want to appeal a ban that can't be appealed.

Edit:
Pontoons said:
Please do not mistake me for someone who thinks real world trade is acceptable in game. Just trying to think of a 'fair' way to give
people
back their accounts who may have been banned but perhaps did not deserved it.

'People' eh?
Original message details are unavailable.
Well Samora, clearly you're wrong. Besides, that is the only possible explanation for the ban besides trading friends large sums of money, although I've been trading the same friends large sums of money back and forth for a long time.

Besides, Jagex doesn't show evidence for these types of bans, so how can I possibly know what triggered the ban, and how can you possibly know what doesn't trigger a ban?
~Samo

Community Helper

Member of the godless. It's not that I don't want to devote my soul to an RS god, the problem is that I can't find it.

29-May-2019 21:39:14 - Last edited on 29-May-2019 21:42:07 by Samora Kiba

Pontoons
Oct Member 2019

Pontoons

Posts: 71Iron Posts by user Forum Profile RuneMetrics Profile
Hi Samora,

Would be helpful if everyone stopped pretending they know how Jagex apply these types of bans.

There is loads of evidence you could provide to prove the 2 accounts belong to the same person. Including just logging into the account, emailing Jagex from the email account registered with the account, logging onto the account in-game, changing the password (to prove you have access to the email account and the Runescape account) and so on....

Kind Regards,

Edit: you could change the password, submit a screenshot of the password change, and Jagex would be able to check the validity of that in their system.

31-May-2019 05:44:02 - Last edited on 31-May-2019 05:45:47 by Pontoons

Skod River
Nov Member 2009

Skod River

Posts: 7,390Rune Posts by user Forum Profile RuneMetrics Profile
I am not saying i know how and what they are doing , but i do know that Samo know more then i do , since she is one of the Community helpers (verified BY Jagex).

Those things you said about changing password and such , do not show that you are the creator of the account , but only that you have access to the account + email ;)

As i said do i not know what they saw in your case , since that kind of information are just between you and Jagex and they do not share their findings with us in the community.

I have a few accounts and i can access my kids and Gf accounts and even their emails , but that do not mean that i am the creator of those accounts , just because i can access them and their emails.
Clan : Order Of Adventurers

FriendsChat : Ooa team

31-May-2019 09:23:14

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