Honestly though? I saw him posting on the forums at a time I could not whilst away at college. I like to peep on the forums in some down time, but at that particular time, I was only able to read instead of clumsily respond.
I'm actually thankful that he took the time to respond to a few players, especially those that were originally without a reply. It can be sometimes frustrating for the player to be left without an answer, especially in a very critical time of need.
So,... Awesome to see that someone was there, and in this particular case, Mod SteveW.