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$210.00 balance on my account

Quick find code: 410-411-416-66067855

Lord Grims

Lord Grims

Posts: 781Gold Posts by user Forum Profile RuneMetrics Profile
wow so i just recovered my account. i stupidly fell for one of those facebook ads for mobile and tried registering to find my account was stolen. all is well i tried fighting for my account many times. FINALLY the recovery request went through and i got my account back now i have a balance of 210.00 and i cant even play! This really does suck i been playing this game for years and im still waiting to see if jagex can help me out...wish they had some direct connection and if they could see when and where this purchase took place in which im guessing its in some random country...ugh sorry not really looking to complain just really needed to rant about my situation.

13-Dec-2018 13:27:18

Rooh
Jan
fmod Member
2006

Rooh

Forum Moderator Posts: 32,022Sapphire Posts by user Forum Profile RuneMetrics Profile
Moved this to the payment support forum for you.
Can't promise anything but there's a better chance of you getting some help or advice here.
Teh nihgt is dark and ful of erorrs

13-Dec-2018 15:51:10

Tranq
Nov
fmod Member
2007

Tranq

Forum Moderator Posts: 59,712Emerald Posts by user Forum Profile RuneMetrics Profile
This usually happens when accounts get things that were delivered but not payed for due to charge backs. Like purchasing membership or keys with either your bank card or a hijacker using a stolen credit card. When banks recoup money, Jagex forces the accounts into negative balances until the debt is payed. ~Tranq~
Reaping another soul from the ambient mortality
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13-Dec-2018 15:52:47

Lord Grims

Lord Grims

Posts: 781Gold Posts by user Forum Profile RuneMetrics Profile
Tranq said:
This usually happens when accounts get things that were delivered but not payed for due to charge backs. Like purchasing membership or keys with either your bank card or a hijacker using a stolen credit card. When banks recoup money, Jagex forces the accounts into negative balances until the debt is payed.

what is the procedure and is there anything i can do on my end to help?

(sorry for quoting, first time doing this so i dont know if i am suppose to quote you or just reply)

13-Dec-2018 16:10:08

Tranq
Nov
fmod Member
2007

Tranq

Forum Moderator Posts: 59,712Emerald Posts by user Forum Profile RuneMetrics Profile
Great news about the quoting feature is that one knows that you were referencing their comment. Although replying works just as well :)

Negative Balances

Seeing as you just recovered your account. Try the contact link at the bottom of that page. See if there is anything that the billing team can do for you. It can take up to 48 hours to get a response to your query though.
~Tranq~
Reaping another soul from the ambient mortality
Need Forum Help (click me)

13-Dec-2018 16:19:08

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