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Premier Club Problem

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Aces Win
Dec Gold Premier Club Member 2018

Aces Win

Posts: 118Iron Posts by user Forum Profile RuneMetrics Profile
I purchased the Gold Premier Club for $89.99 on 12/13/18 and it is now 12/18/18 and I still says there is no membership on my account for RS3 or OSRS. I have sent Jagex an email telling them and haven't heard anything. My card has been charged, so I know the transaction went through. Has this happened to anyone else? I don't know what to do.

18-Dec-2018 16:50:32

Malua
May Member 2006

Malua

Posts: 30,740Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Aces Win


What display name is the confirmation email addressed to?
It will be addressed to the display name of the account you bought membership on.
If it is not the display name of the account you want, it means you bought membership for the wrong account.

Also, there should be a confirmation message inside the account in 'Messages'.

If you find you have accidentally bought membership for the wrong account, you can get it transferred by starting on the Transferring membership between accounts support page.
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18-Dec-2018 20:44:00

SilverMCrown

SilverMCrown

Posts: 18Bronze Posts by user Forum Profile RuneMetrics Profile
Hello Aces Win,

I recommend you to follow this payments related Support Guide(as other players can't help you enough and this is the most secure way):
https://support.runescape.com/hc/en-gb/articles/206015962

1. Choose the payment method (e.g. Credit/Debit Cards).
2. Follow the steps on the guide.
3. If you're still stuck after going through every step, you should contact Support Team regarding your issue by pressing "Contact Us" at the bottom of that guide.

You will receive the answer to your Message Center from Support Team.

Merry Christmas :)

18-Dec-2018 20:58:50

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