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Reporting Mobile CrashesThread is sticky

Quick find code: 435-436-1-66051322

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Mati SP
May Gold Premier Club Member 2018

Mati SP

Posts: 27Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Oneplus Two
Model Number: ONE A2003
Location: Belguim
Wifi: Yes
Cellular: 4G
Data Provider: Telenet
OS: Android
OS version: 6.0.1

Playtime (Approx): 1 sec
At the time of the crash I was: Since the last update, when I open the app it gives a black screen and immediately closes again.

Thank you.

17-Jan-2019 15:27:27

Ness Master
Apr Member 2007

Ness Master

Posts: 2,847Adamant Posts by user Forum Profile RuneMetrics Profile
Device name: Pixel Slate
Model Number: unknown
Location: United Stated
Wifi: Yes
Cellular: None - tablet
Data Provider: None
OS: Chrome OS
OS version: 71.0.3578.94

Playtime (Approx): none
At the time of the crash I was: On booting the app after recent update, it crashes instantly
Can it be reproduced?: Yes, it crashes anytime I open the app. Still opens on my cell phone (google pixel 2)

17-Jan-2019 20:56:58

WikkidScape
Sep Member 2015

WikkidScape

Posts: 941Gold Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy Note 4
Model Number: SM-N910V
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider: Verizon Wireless
OS: Android
OS version: 6.0.1

Playtime (Approx):0
At the time of the crash I was:trying to load, screen goes black then kicks to homescreen. Tried everything from clearing cache to completely uninstalling and reinstalling. Game ran 100% fine on my phone until the January 14th update.
Can it be reproduced: every single time I try. Game is currently impossible to play on mobile for me.

19-Jan-2019 07:11:28

Dr Testicle
Jun Gold Premier Club Member 2014

Dr Testicle

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Oneplus Two
Model Number: ONE A2003
Location: Estonia
Wifi: Yes
Cellular: 4G
Data Provider: Telia
OS: Android
OS version: 6.0.1

Playtime (Approx): 1 sec
At the time of the crash I was: Trying to launch the game but it gives me a blackscreen everytime and closes. It worked just fine before the last update.
Can it be reproduced: Yes, it does the same thing everytime I launch the game.

30-Jan-2019 06:07:36

J-Money27
Jul Gold Premier Club Member 2017

J-Money27

Posts: 12Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Note 8
Model Number: SM-N950U
Location: Florida
Wifi: ATT (1gb)
Cellular: LTE
Data Provider: Verizon
O*: Android
OS version: 8.0.0

Playtime (Approx): Anytime I play
At the time of the crash I was: None of the items are working on my action bar. (wilderness sword, rune pouches, fairy ring, etc) I can not even add any other items on my action bars or replace current items
Can it be reproduced?:Yes

31-Jan-2019 17:29:17

RnR Mythica
Feb Gold Premier Club Member 2018

RnR Mythica

Posts: 334Silver Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy S7
Model Number: SM-G930F
Location: UK
Wifi: unlimited mobile data
Cellular: 4g
Data Provider: Virgin
OS: Android
OS version: 8.0

Playtime (Approx): 2 hrs
At the time of the crash I was: entering my poh for praying or at the bank filling my inventory.
Can it be reproduced?: it's happened 3 times to me about 10 minutes apart. I don't know if it can be reproduced as I've played for 4-6 hours successfully with no crashes before tonight.
Renegades n Rogues are Recruiting. Check us out!

QFC: 290-291-305-66064764

31-Jan-2019 23:22:26

Jasper Neils
Aug Gold Premier Club Member 2018

Jasper Neils

Posts: 5Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: LG *4
Model Number: LG-H812
Location: Canada
Wifi: Yes
Cellular: 3G
Data Provider: Virgin
OS: Android
OS version: 6.0

Playtime (Approx): 0 minutes
At the time of the crash I was: Every time I attempt to launch Runescape, it opens to a black screen. It then idles about 1-3 seconds before crashing out. The app remains open but attempting to switch back into the app just causes the same issue as launching.
Once, an error message appeared saying something like "App validation failes".
Can it be reproduced?: Yes.
henlo

02-Feb-2019 00:15:39

Uriel
Aug Gold Premier Club Member 2010

Uriel

Posts: 8,536Rune Posts by user Forum Profile RuneMetrics Profile
Device name: Oneplus 2
Model Number: ONE A2003
Location: Netherlands
Wifi: Yes
Cellular: 4G
Data Provider: T-Mobile
OS: Android
OS version: 6.0.1

Playtime (Approx): Directly after startup
Roawr.

03-Feb-2019 16:19:16

Ramsisthe3rd
Feb Gold Premier Club Member 2019

Ramsisthe3rd

Posts: 28Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: LeEco Le Pro 3
Model Number: LEX727
Location: United States
Wifi: Yes
Cellular: 4G LTE
Data Provider: T-Mobile
OS: Android
OS version: 6.0

Playtime (Approx): 70
At the time of the crash I was: In a highly populated area trying to skill
Can it be reproduced?: Yes the game crashes whenever there is a very populated area of the game and it struggles to load everything.

Thank you!

15-Feb-2019 02:50:36

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